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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8789
Experience:  Working with Electronics for 25+ years.
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I NEEDED additional handset for my Panasonic KX-TGA850E,

Customer Question

I NEEDED additional handset for my Panasonic KX-TGA850E, (no longer available) and was recommended the KX-TGA856E. How do I get it to talk to the 850E?
Submitted: 3 years ago.
Category: Phone Systems
Expert:  Greg A. replied 3 years ago.
Hello & Welcome,

Sorry I didn't see your question earlier.

Can you tell me the Model Number of the MAIN BASE UNIT of the system you are working with? That model should be printed on the back or bottom of the main base unit and have a format of KX-TGxxxx - where xxxx is a 4-digit number.
(the KX-TGA numbers are for the handsets only).

Thanks

(im)
Customer: replied 3 years ago.

Hi


 


KX-TG8521E


 


 


 


 

Expert:  Greg A. replied 3 years ago.

Hi again,

Sorry for any delay.

OK - is there ANYTHING showing on the display of this new handset?

Can I also assume that this new handset has been allowed to charge for at least an hour or so?

 

May I also ask if you received any "instruction sheet" with this new handset?

Thanks

(im)

Customer: replied 3 years ago.

Hi


 


It's fully charged and when I press the green butt0on it says "no link to base. Reconnect main base AC Adaptor".


 


NO instructions in box.

Expert:  Greg A. replied 3 years ago.
Hi again and thanks for that information.

That message tells us that this handset is not "registered" to the main base unit. So we will try to do that. NOTE: This is an "interactive" process between the new handset and the MAIN BASE UNIT of the system, and needs to be done within about 90 seconds of starting the process.

Below I have the steps to register a handset for the KX-TG8521 base unit, so let's try these steps first. This is an image, so make sure you click the image to see if full size.



Please give these steps a try and let me know your results.

Thanks, Greg A.

(im)
Customer: replied 3 years ago.

WE haven't had time to try your solution yet - will give feedback etc when we have tried it.