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Nathan
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 23582
Experience:  Residential and commercial systems.
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My BT 7610 when answered, the caller cannot hear anything and

Resolved Question:

My BT 7610 when answered, the caller cannot hear anything and the phone display reads, power cut , check time and date. When time and date reset phone seems ok till next incoming call.
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Nathan replied 2 years ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Nathan :

Do you have multiple cordless handsets with the BT system? If so, does this happen on all of them?

Do you have any other phones (like a basic corded model for example), and if so is that working properly (able to hear/talk normally)?

Customer: Have two handsets and problem occurs on both. Can make calls on handsets.
Nathan :

Thanks for confirming,

Nathan :

there are going to be 2 possible causes of this issue,

Nathan :

either you've got a fault in the base station (faulty/corrupted memory), which isn't saving the settings,

Nathan :

or you've got a power issue, and either the mains outlet or the power adapter is functioning intermittently

Nathan :

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality (using another outlet, if possible)

Nathan :

If no change there, I'd conclude that the base station has an internal fault, likely damaged by a power surge. At that point, your best recourse will be to contact the retailer, or BT, to see about having it replaced. This is a recent model, so it should still be within the manufacturer warranty, and I'd expect them to cover it for you.

Customer: Have tried the power down reset with no success and tried another power outlet.
Nathan :

Then it can only be an internal issue at this point

Nathan :

these systems cannot be repaired economically either, the base would need to be replaced, so a warranty claim will be your next step

Customer: Have tried power down reset with no success and tried another power outlet.
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 23582
Experience: Residential and commercial systems.
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