How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Customer Service
Category: Phone Systems
Satisfied Customers: 4663
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Phone Systems Question Here...
michelleclive is online now

I've lost my mobile

Customer Question

I've lost my mobile
Submitted: 2 years ago.
Category: Phone Systems
Expert:  michelleclive replied 2 years ago.
Michelle :

Hi, my name is ***** ***** i will be assisting you.

Michelle :

let me know the make and model number of the phone.

JACUSTOMER-lsmzk463- :

Galaxy 2 Tel Phone number *********** /p>

Michelle :

do you have the IMEI number of the phone

Michelle :

how old is the phone

Michelle :

and who is your service provider.

JACUSTOMER-lsmzk463- :

Provider are Tru Solutions

Michelle :

allow me few mins for the solution.

Michelle :

one more question.

Michelle :

did you get the Galaxy S2 phone from the service provider it self or you purchased the phone separately from the service provider.

JACUSTOMER-lsmzk463- :

Through the Company: Meadowmead Ltd. NG101LB

JACUSTOMER-lsmzk463- :

What does this mean?

Michelle :

you got the phone set along with the contract from cell phone service provider is that correct,

JACUSTOMER-lsmzk463- :

Yes

Michelle :

thank you for confirming

Michelle :

solution to the lost phone, what are the possibilities and chances to track down and recover it. Please read this carefully and take the appropriate action to recover your phone back.

Michelle :

you will have to locate the papers of the phone on which you will find the IMEI number which is a unique number with every individual phone.

Michelle :

Lost and stolen phones are tracked with that number.

Michelle :

Do you have the IMEI number of your Samsung galaxy phone.

Michelle :

if you have the IMEI number then you can click on the link below and enter the number to track you will get a location and a phone number the current sim cards phone number will be displayed to you then you can call the number or report it to police that your phone is being used by an un authorized person without your consent.

Michelle :

second option is to call you phone service provider and report a theft or loss they will track the phone and give you a new handset.

Michelle :

let me know if you have any more question feel free to ask.

JACUSTOMER-lsmzk463- :

What does the EMEI number look like, how many characters

Michelle :

IMEI number is ***** unique hardware number provided my the phone manufacturer to every phone.

Michelle :

do you have any other old cell phone i can show you how to look for it.

Michelle :

IMEI number is ***** on your cell phone bill when you purchased the phone and the service.

Michelle :

IMEI number is ***** on your cell phone sticker, when you remove the cover and remove the battery you will see the IMEI number there.

Michelle :

check on this link: http://imei.org/2013/05/imei-number-decode/

Michelle :

let me know if there is any question for me feel free to ask.

Michelle :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below.

Michelle :

Thank you.

JACUSTOMER-lsmzk463- :

We're not resolved yet, I can't trace the EMEI number

Michelle :

IMEI number can be found on your original phone bill.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Greg A.

    Greg A.

    Engineer

    Satisfied Customers:

    629
    Working with Electronics for 25+ years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MC/MCVGreg/2012-6-11_215420_MyPhoto65a.64x64.jpg Greg A.'s Avatar

    Greg A.

    Engineer

    Satisfied Customers:

    629
    Working with Electronics for 25+ years.
  • http://ww2.justanswer.com/uploads/SQ/SQLVoIPGuy/2011-4-9_16510_image201103210001.64x64.jpg SQLVoIPGuy's Avatar

    SQLVoIPGuy

    Engineer

    Satisfied Customers:

    56
    15 yrs Telephony consulting, design, & implementation
  • http://ww2.justanswer.com/uploads/SH/shaheen97/2012-9-13_2743_meooty.64x64.JPG Shaheen's Avatar

    Shaheen

    Technician

    Satisfied Customers:

    36
    Chief Technical Officer for 2+ years
  • http://ww2.justanswer.com/uploads/RO/robbinsmtu/2011-10-20_11439_propic.64x64.jpg Dr-Obbins's Avatar

    Dr-Obbins

    Technician

    Satisfied Customers:

    13
    Very experienced Information Technology professional. Business owner and computer enthusiast.
  • http://ww2.justanswer.com/uploads/PL/p0llinate/p0llinate_avatar.64x64.jpg Nathan's Avatar

    Nathan

    Engineer

    Satisfied Customers:

    424
    Residential and commercial systems.
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2014-4-4_02143_avatar.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Customer Service

    Satisfied Customers:

    28
    20 years electronics experience. 5 years experience teaching electronics.