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Russell H.
Russell H., Service Tech.
Category: Phone Systems
Satisfied Customers: 9536
Experience:  10 yrs fixing office equipment. Decades of typewriter fixes.
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I have a panasonic KX-FP145 telephone/fax/copier.I have

Customer Question

I have a panasonic KX-FP145 telephone/fax/copier.
I have tried various things in the manual to correct the problem, but nothing's working. At the moment, the device does not ring (I have made sure the ringer is not set to off) and the TAD doesn't come on. The phone is fine to make calls out on and my other extension phone rings, but because the TAD doesn't come on on the 145, it just keeps ringing and so callers are not hearing my greeting message but just lots of rings!
Please could you advise...?
Thank you,
Sara
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Please tell me what type of phone line service you have.

Your problem could possibly be related to your phone line service. If you can possibly try your Panasonic device, howsoever briefly, on a different (type of) phone line, do so and see if it then answers to inbound calls - if so, the phone line service you have would be the problem. (Has there been any change to your phone line service lately? if so, that might explain the problem.)

Make sure the TAD has its memory emptied... no messages unretrieved that is. It might doubtfully be disabled when its memory was full of recorded received messages.
Customer: replied 2 years ago.
Thank you for your answer Russell...
My phone bills come from Unicom, but have done for years and I have never had this problem before. I don't have another phone line I can try the device on unfortunately.
There are no messages in the TAD either so it's all a bit of a mystery!
Any other ideas...?!
Sara
Expert:  Russell H. replied 2 years ago.
It seems the TAD function is broken then.

Would you like to try a hard reset to factory settings of the machine? it would erase contacts information, etc., but might possibly relieve the problem, and is the thing to try before giving up and assuming it needs either repairs or replacing.
Customer: replied 2 years ago.
OK thank you so much for your help. I'll give that a try before scrapping it!
Sara
Expert:  Russell H. replied 2 years ago.
All right. Let me know if a hard reset succeeds in restoring some function to the fax.

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