How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 24560
Experience:  Residential and commercial systems.
59725966
Type Your Phone Systems Question Here...
Nathan is online now

We have a digital cordless phone and answering system Model

Resolved Question:

We have a digital cordless phone and answering system Model No. KX-TG8051E purchased in October, 2012, with three handsets. Recently the two top buttons on the left-hand side have stopped working on one of the handsets. We are,therefore, unable to answer a call on this particular handset, or ring out.
Can you help?
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Nathan replied 2 years ago.
Nathan :

, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Nathan :

Unfortunately, this is most likely a faulty handset, meaning those buttons or the control board inside it have failed.

Nathan :

There are a few steps we can take to clean and reset the system though.

Nathan :

First remove the batteries from this handset

Nathan :

then clean around those buttons with ear buds and surgical spirits (meths). Give a blast of compressed air (or just air dry 10 minutes) to dry it off, then replace the batteries and check .

Nathan :

If the problem still persists at that point, then the electrical membrane or control board under those keys is bad. At that point the handset would need to be replaced, as there is no practical repair option available.

Nathan :

Should it come to that, you can order a replacement handset here:

Full Size Image
Panasonic KX-TGA806EB Additional Handset (click )

Customer:

Thank you advice - the cleaning with Meths worked!

Nathan and other Phone Systems Specialists are ready to help you