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Richard, Engineer
Category: Phone Systems
Satisfied Customers: 36526
Experience:  Phone Engineer
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Model Gigaset C475.The base station is dead,however the base

Resolved Question:

Model Gigaset C475.
The base station is dead,however the base station handset is flashing "Base 1"
as are all the other 4 handsets?
Submitted: 2 years ago.
Category: Phone Systems
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
nplug the main base power cord from the wall outlet.
Remove the battery from the handset.
----- Wait 20 minutes. -----
Connect the battery.
Place the handset on the main base.
Re-apply power.
Let me know if it now functions please
Customer: replied 2 years ago.

Hi Richard,

Thanks for the advice.

Unfortunately my situation remains the same as before.

Base unit dead,with four handsets flashing "Base 1"

I await your reply.

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the problem
It is the internal power supply that has failed in the base unit.
It is a hardware fault. Residue power can cause this but we have now ruled this out.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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