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Freddy M.
Freddy M., Technician
Category: Phone Systems
Satisfied Customers: 18398
Experience:  Years of experience.
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Gigaset C475 - Ticking noise at the base station. All functions

Resolved Question:

Gigaset C475 - Ticking noise at the base station. All functions working o.k. - just the noise at the "speaker". I have removed all batteries, cleaned the ends of batteries and also the contacts in the handsets. Volume of noise is reduced, but still there.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Is it a crackling noise?
Customer: replied 1 year ago.
Freddy - No, not a crackling noise - a regular tapping sound - approx. 1 tap per second. Th noise-volume has decreased slightly since cleaning the batteries & contacts, but is still obvious. All batteries show Fully Charged.
Expert:  Freddy M. replied 1 year ago.
If you remove all power including the batteries does it go away?
Customer: replied 1 year ago.
Disconnected all power & batteries - it is still tic*****, *****e volume & frequency.
Expert:  Freddy M. replied 1 year ago.
Ok everything has no power now so the ticking needs to be coming from something else. Can you listen close to each handset and base to figure out which it is coming from?
Customer: replied 1 year ago.
Sound is coming from the base - no batteries yet reinserted into the 3 handsets.
Expert:  Freddy M. replied 1 year ago.
Please disconnect all cables including the phone cable. Then please plug it into an outlet in a different room. We are only testing to see if the ticking continues if you do this.
Customer: replied 1 year ago.
Hold tight, Freddy M. After doing the necessary - we have discovered the culprit......... a flipping electronic doorbell gadget placed in the vicinity of the phone. Afraid we have wasted your time...... a few harsh words have passed between me and "her indoors"..... Thank you for your help - and we hope your next person-in-need will be a bit easier to deal with.Cheers ***** ***** thanks again.
Expert:  Freddy M. replied 1 year ago.
You're welcome and that is actually why I had you move the base, without power it is impossible to have it making noise. So it had to have been something else within the vicinity that I was sure you would find after moving the base. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site or your Gigaset.
Freddy M., Technician
Category: Phone Systems
Satisfied Customers: 18398
Experience: Years of experience.
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