How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nathan Your Own Question

Nathan
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 20504
Experience:  Residential and commercial systems.
59725966
Type Your Phone Systems Question Here...
Nathan is online now

I have a Siemens Gigaset C475 phone and recently unplugged

Customer Question

Hi, I have a Siemens Gigaset C475 phone and recently unplugged the base to move the plug into an extension cord for other bits I needed for the internet. When I plugged it back in it was completely dead. At first I thought it might be a fuse in the plug but I noticed there are no screws on the plug to change the fuse. Could it be the fuse or something else and what should I do to get it working again?
Any advice welcome.
Thank you.
Submitted: 1 year ago.
Category: Phone Systems
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble.
Expert:  Nathan replied 1 year ago.
Is it the base that is not working, or the handset?
Expert:  Nathan replied 1 year ago.
Does the power plug (wall adapter) feel warm to the touch at all?
Customer: replied 1 year ago.
Hi NathanI'm not sure if it's the base or the handset that's not working. I think it might be the base as the other phone upstairs still seemed to appear to be working (but doesn't - ie no dialling tone but then I'm guessing it wouldn't do that if the base wasn't plugged in).Regarding the power plug/wall adapter feeling warm to the touch - I'm afraid I can't answer that as I unplugged it some time ago to try and investigate the problem (and initially change the fuse as previoulsy mentioned).Any ideas as to what the problem could be?Thanks.Pauline
Expert:  Nathan replied 1 year ago.
Do you have 2 handsets with this system?If so, plug the base station back in and let me know if the upstairs phone is able to work at that point, and you can check the temp of the plug after a few hours as well.
Customer: replied 1 year ago.
Morning Nathan!I have plugged the downstairs unit back in. There are no lights coming on on the base unit. And there is no red light on the upstairs phone (I think there is normally a light? - I can't remember). The upstairs phone is flashing the words 'base 1'.In terms of the wall plug temperature, I've only just plugged it in so I can let you know whether it's warm in a few hours...Thanks.Pauline
Customer: replied 1 year ago.
Hi NathanMe again - the wall plug temperature is stone cold.Thanks.P
Expert:  Nathan replied 1 year ago.
Good morning, thank you for the info, Pauline.Typically in this case we'd suspect the power plug. They usually warm up and dissipate heat during normal operation. You most likely just have a bad plug/adapter, which can be replaced: http://amzn.to/1JeNIGO
Customer: replied 1 year ago.
Hi NathanThank you for this - I will order a new plug/adapter and hope this fixes the problem. Can I just check that this is definitely the right adapter (I know it lists my phone in the list of models it works with but the bit at the end of the wire (opposite end to the plug) looks different. That is, the end of my wire has a small round joining bit while the picture of the one you've recommended has a big square bit. And the model number on my plug is C39280-Z4-C608, whereas the one you're suggesting is C39280-Z4-C710.Thanks again.Pauline
Expert:  Nathan replied 1 year ago.
Thank you for the information, Pauline.They do change up the part numbers occasionally. I was going strictly by the base model, but since you were able to confirm the plug part, you should go with that one instead: http://amzn.to/1V5JfNs
Customer: replied 1 year ago.
Thanks Nathan, I'll order a new plug part and see if that sorts it. I will submit feedback for you now.Pauline
Expert:  Nathan replied 1 year ago.
You're welcome, Pauline. If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgnhz Thank you, ***** ***** a good day,Nathan

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Greg A.

    Greg A.

    Engineer

    Satisfied Customers:

    629
    Working with Electronics for 25+ years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/MC/MCVGreg/2012-6-11_215420_MyPhoto65a.64x64.jpg Greg A.'s Avatar

    Greg A.

    Engineer

    Satisfied Customers:

    629
    Working with Electronics for 25+ years.
  • http://ww2.justanswer.com/uploads/SQ/SQLVoIPGuy/2011-4-9_16510_image201103210001.64x64.jpg SQLVoIPGuy's Avatar

    SQLVoIPGuy

    Engineer

    Satisfied Customers:

    56
    15 yrs Telephony consulting, design, & implementation
  • http://ww2.justanswer.com/uploads/SH/shaheen97/2012-9-13_2743_meooty.64x64.JPG Shaheen's Avatar

    Shaheen

    Technician

    Satisfied Customers:

    36
    Chief Technical Officer for 2+ years
  • http://ww2.justanswer.com/uploads/RO/robbinsmtu/2011-10-20_11439_propic.64x64.jpg Dr-Obbins's Avatar

    Dr-Obbins

    Technician

    Satisfied Customers:

    13
    Very experienced Information Technology professional. Business owner and computer enthusiast.
  • http://ww2.justanswer.com/uploads/PL/p0llinate/p0llinate_avatar.64x64.jpg Nathan's Avatar

    Nathan

    Engineer

    Satisfied Customers:

    424
    Residential and commercial systems.
  • http://ww2.justanswer.com/uploads/AN/AnswerManRob/2014-4-4_02143_avatar.64x64.jpg AnswerManRob's Avatar

    AnswerManRob

    Customer Service

    Satisfied Customers:

    28
    20 years electronics experience. 5 years experience teaching electronics.