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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 629
Experience:  Working with Electronics for 25+ years.
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I need to reset the password ***** my Toshiba telephone system

Customer Question

I need to reset the password ***** my Toshiba telephone system to allow a new voicemail to be set
Submitted: 1 year ago.
Category: Phone Systems
Customer: replied 1 year ago.
It is a toshiba DP5022F-SD
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Customer: replied 1 year ago.
ok thanks. The person who has the access codes has left the company so we are stuck with old messages on the answering machines. We need to be able to clear them and record new ones.
Expert:  michelleclive replied 1 year ago.
Toshiba Stratagy Voicemail ñ Admin Guide Dial the voicemail extension _____ (This is set up when the system is installed and is different on all systems). When answered enter a mailbox number *999# ***** security code 999997 or 8888 followed by # (Again, this is set up on installation)Select option 8 - System Admin OptionNumber Function1 - Record System Announcement2 - Delete System Announcement3 - Record Busy Hold4 - Manage Users 5 - Create a new mailbox6 - Change system date and time4 - Manage Users1 - Lock users2 - Unlock user3 - Reset Mailbox4 - Delete Mailbox5 - Reset the security code9 - Previous menu 5 - Reset the security code (The system will reset the users password ***** the users extension number + 997) E:\Internet\swcomms.co.uk_V2\user guides\dk\Toshiba_Stratagy.doc
Customer: replied 1 year ago.
We do not have any codes at all
Expert:  michelleclive replied 1 year ago.
open this link and follow the voicemail reset steps.http://pdf.textfiles.com/manuals/TELECOM-S-Z/Toshiba_Stratagy%20Voice%20Mail%20admin%20guide.pdf
Customer: replied 1 year ago.
Hi - as explained we do not have the codes set up originally so cannot access to follow these steps that we had already found on the internet as you have
Expert:  michelleclive replied 1 year ago.
check this video if this helps https://www.youtube.com/watch?v=kpw7midq2OY
Customer: replied 1 year ago.
I watched this also, we do not have the original code to follow any of these steps unfortunately
Expert:  michelleclive replied 1 year ago.
allow me some time i will look for the reset password ***** and will get back to you.
Customer: replied 1 year ago.
Thank you
Customer: replied 1 year ago.
We have worked this out ourselves
Customer: replied 1 year ago.
Please close this and do not charge

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