How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Phone Systems
Satisfied Customers: 25400
Experience:  Residential and commercial systems.
59725966
Type Your Phone Systems Question Here...
Nathan is online now

I have a Gerrmarc cordless phone. Fully charged, makes a

Resolved Question:

I have a Gerrmarc cordless phone. Fully charged, makes a constant beeping noise when it's in base. Also when call comes through, it's on loudspeak. Any ideas?
Submitted: 11 months ago.
Category: Phone Systems
Expert:  Nathan replied 11 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 11 months ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 11 months ago.
One handset, dsl on same line, local phone company. Geemarc Amplidect 350
Expert:  Nathan replied 11 months ago.

Okay, if you pick up the line, do you hear a normal dial tone, or a few beeps first or a fast tone?

Customer: replied 11 months ago.
Normal dial tone
Expert:  Nathan replied 11 months ago.

Okay, the beeping can be from a bad battery. or an indication of missed calls or messages.

If you take it out of the handset, does it keep beeping?

Customer: replied 11 months ago.
No it's quiet when it's out of the base. There new batteries
Expert:  Nathan replied 11 months ago.

Okay the next step then will be a reset process:

1) unplug both power and phone lines from the main base.
2) remove batteries from handset
3) wait at least 15 minutes, then restore all
4) place handset on the main base for a minute, as if to charge
5) check for functionality.

Customer: replied 11 months ago.
Ok thanks
Expert:  Nathan replied 11 months ago.

You're welcome.

If that step doesn't work, it indicates a hardware problem in the system, which would explain both the beeps and defaulting to the speaker mode which it should not do (there is no setting that could cause that) and in that even the system would need to be replaced, they are not feasible to repair. I can recommend replacements for you, if it comes to that.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

Nathan and other Phone Systems Specialists are ready to help you