Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
If you pick up the line, do you hear a few beeps or a fast/stutter tone prior to the dial tone?
That can happen if you are too far away from the base station or the batteries need to be charged.
Please put them both on the charger for a bit, then try to test the line for me and let me know what you hear
Yes I am here, The site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
I sent a response earlier:
Okay, please test the line for me when you have a chance, listening for a beep or fast tone prior to the dial tone
There is always a base station, that is the one that is plugged into the phone line.
If you didn't have that, you wouldn't be able to get a dial tone or call out.
Okay that part is fine then, I just need you to check the dial tone sound please
Okay this issue is not related to the message problem, this is something new.
It is possible one of the bases was unplugged or disconnected.
Lets fully reset the system:
1) unplug both power and phone lines from the main base.2) remove batteries from all handsets3) wait at least 15 minutes, then restore all4) place a handset on the main base for a minute, as if to charge5) check for functionality.
Okay can you get a dial tone now?
My apologies for the delay. As mentioned before, the site is not quite instant, but please try to send only a single response and allow me time to receive it and respond back; multiple messages can get lost in the queue and further delayed.
Are you able to press Talk and hear a dial tone?