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Hi there and welcome
Are you using the phones answering system or the answering system from your phone provider?
Please let me know
ok, it may be that your providers voicemail system is cutting in insteads, who is your provider?
Dial 1571 from your phone, and listen to the Service message, then go through the menu and disable the voicemail service from BT.
Tell me if you can then receive calls please
How did you go with the instructions?