How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Phone Systems
Satisfied Customers: 40202
Experience:  Phone Engineer
32989067
Type Your Phone Systems Question Here...
Richard is online now

Have panasonic kx t7630 registering number not assigned

Customer Question

have panasonic kx t7630
registering number not assigned
Submitted: 3 months ago.
Category: Phone Systems
Expert:  KamilAnwar1 replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 3 months ago.
Customer: replied 3 months ago.
why new technician. happy to answer any questions
Expert:  Richard replied 3 months ago.

Hi there and welcome

Hass it worked before and just stopped working, or it has not worked from the start?

Please let me know

Thank you

Customer: replied 3 months ago.
Has worked for many years. Was away for a couple of days and now not working. Checked with phone company and they say line operating. Uses isdn line. Checked all lines and do not see any issues.
Expert:  Richard replied 3 months ago.

What do people hear when they try to call you?

Customer: replied 3 months ago.
It will not connect
Expert:  Richard replied 3 months ago.

thanks

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

Customer: replied 3 months ago.
Just tried this and had no effect. Still saying line not assigned
Expert:  Richard replied 3 months ago.

Thanks

Can you pick up the handset, hold the hangup button for 20 seconds, release and tell me if it then works please

Customer: replied 3 months ago.
no difference
Expert:  Richard replied 3 months ago.

Thanks

It is the internal mainboard in the phone then that has faulted, if the line is ok this is the only remaining cause.

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you