Ask a Phone Systems Question, Get an Answer ASAP!
Sorry for the delay in responding, firstly it appears you have the answer machine set to 'Greeting only' which is why the messages are not being stored.
This is explained on the right hand side of page 47 of the manual, however for ease on the handset press MENU followed by #305, then press the down (or up) button until you see a time eg '3 minutes', press OK, then press the off button to come out of the menu.
Please now go back and place a test call and see if the message is stored.
Once we have got that sorted I can look into your caller ID query.