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Richard
Richard, Engineer
Category: Phone Systems
Satisfied Customers: 40223
Experience:  Phone Engineer
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I have a KX-TG8011E cordless phone. My phone used to show an

Customer Question

I have a KX-TG8011E cordless phone.
My phone used to show an icon every time I missed a call and it would log the number in the memory, now when I miss a call the icon doesn't appear and the number isn't saved in the memory.
Is this a issue with the phone or my telephone provider ?Mark.
Submitted: 1 month ago.
Category: Phone Systems
Expert:  Richard replied 1 month ago.

Hi there and welcome
Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

Richard and other Phone Systems Specialists are ready to help you
Customer: replied 1 month ago.
I did as you asked and it still hasn't worked
Customer: replied 1 month ago.
I just rang myself and it said incoming call , it appears that my call recognition has been disabled by my provider.
If I get back to them will that solve the issue ?
Expert:  Richard replied 1 month ago.

If it is enabled then yes it should

Customer: replied 1 month ago.
OK I'll get back to them, they weren't too helpful yesterday so we'll see what happens.
I have to go out now so thanks for your help,Bye.
Expert:  Richard replied 1 month ago.

Thank you