How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jerry Your Own Question

Jerry
Jerry, Plumber
Category: Plumbing
Satisfied Customers: 760
Experience:  Residential journeyman plumber, over 20 years experience.
34748161
Type Your Plumbing Question Here...
Jerry is online now

Um. This will probably sound very silly. I have recently

Customer Question

Um. This will probably sound very silly.

I have recently moved in to a property with a fairly new (I think only about 2-3 years old) combi boiler; a Greenstar 24i Junior. My hot water and heating went off on Monday and I called out an engineer, who got them back online successfully and also serviced the boiler at the same time.

However, I have had a pretty miserable couple of days since, because - ever since then - whilst the hot water has been fine, the heating has gone off and come on apparently randomly, and I have just ended up getting very cold and then suddenly warming up again and then getting very cold. Even when I set the boiler to 'continuous' on the central heating front, for some reason, even that does not mean that I get continuous heating (but it used to.) I have checked the pressure gauge, and that is fine (hovering somewhere between 1 and 2).

Obviously this is no good for me long-term, and I want to be able to control what happens when - but I don't feel as if it's a fault, I think something somewhere has changed in the settings. It feels like a timer issue somehow, even though the timer light is not lit - but I just do not know how to fix it. The boiler is quite new and the settings are digital (I can email pictures, if helpful). I have checked the manual, but it just does not contain enough instructions to help me with the sequencing of pressing the buttons and operating the controls correctly ... the manual just says things like "Set Timer"! (Yes, brilliant. Thanks, XXXXX XXXXX And how do I do that?!)

Can you help? I really feel as if this is about how to operate this boiler model and not about a fault, but whilst previously I knew how to operate the boiler so as to either put it on a timer or get hot water/heating on when I needed it, something seems to have shifted in the programming and I just don't seem able to find any proper instructions to get me back on track. Maybe it needs manufacturer's instructions, or just someone who knows this model of boiler? Can you help? Gemma
Submitted: 3 years ago.
Category: Plumbing
Expert:  Andrew Smith replied 3 years ago.
Do you have a wireless room thermostat?

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • theplumber717

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
< Last | Next >
  • http://ww2.justanswer.com/uploads/TH/theplumber717/2011-11-24_34039_DSCF7012.64x64.JPG theplumber717's Avatar

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
  • http://ww2.justanswer.com/uploads/PL/Plumberpro/2014-6-23_6520_image.64x64.jpg Plumberpro's Avatar

    Plumberpro

    Plumber

    Satisfied Customers:

    202
    Heating and plumbing answers. 20 years experience
  • http://ww2.justanswer.com/uploads/BI/billyjr1961/2013-9-27_11122_ATT1351123267229photo.64x64.JPG Billy's Avatar

    Billy

    Technician

    Satisfied Customers:

    206
    Mechanical Contractor
  • /img/opt/shirt.png Brian's Avatar

    Brian

    Plumber

    Satisfied Customers:

    45
    16 yrs. experience as plumber, including full bathroom and kitchen installations.
  • http://ww2.justanswer.com/uploads/MA/MarkAYng/2011-1-15_16358_Markcameo2008b.64x64.jpg MarkAYng's Avatar

    MarkAYng

    Handyman

    Satisfied Customers:

    0
    Knowledgeable in home, electrical and small appliance repair.
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Home Improvement Enthusiast

    Satisfied Customers:

    332
    Electrical contractor's license
 
 
 

Related Plumbing Questions