How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Plumberpro Your Own Question
Plumberpro
Plumberpro, Plumber
Category: Plumbing
Satisfied Customers: 634
Experience:  Heating and plumbing answers. 20 years experience
77408428
Type Your Plumbing Question Here...
Plumberpro is online now

We have a wall mounted Aqualisa Quartz Electric shower, over

Customer Question

We have a wall mounted Aqualisa Quartz Electric shower, over the last couple of days when used water pours down the wall from the casing at about the same rate as the discharge from the shower rose. What is the likely cause & how can I repair the fault?
Submitted: 3 years ago.
Category: Plumbing
Expert:  Plumberpro replied 3 years ago.

Plumberpro : Hi. I how old is the shower
Plumberpro : Hello . Do you know if it is the pumped version fed from tanks or the high pressure version fed from a combi boiler /high pressure unvented system ?
Plumberpro : Hi . Sorry . Just re read your question , and I take it that you have a wall mounted unit .
Customer:

It is about two years old, I think it is off a combi boiler located in a cupboard directly behind the shower. Yes it is a wall mounted unit.

Plumberpro : would you know the exact model?
Customer:

I think it is an 8.5kW code QZE9521 (white & chrome finish - not that this is important)

Plumberpro : Ok . Thanks . The case will come of these,quite easily . There are a couple of on the top and bottom . Just isolate the electrical power first, turning off at the fuse box. Once the case is off see if you can see where the water is coming from. It could be a washer or seal has gone or the heater can has split.
Customer:

Thanks, XXXXX XXXXX concerned that a plastic componant may have split or a copper pipe pinholed. I assume isolating the electricity will only turn off the heating element (& save my life) so I can run the cold water to see where the leak is?

Plumberpro : That's right
Customer:

Thanks again, looks like an early morning Saturday job to keep the wife happy (that will be a first).

Plumberpro and other Plumbing Specialists are ready to help you