How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andrew Smith Your Own Question

Andrew Smith
Andrew Smith, Plumber
Category: Plumbing
Satisfied Customers: 3609
Experience:  City and Guilds qualified plumber
46681511
Type Your Plumbing Question Here...
Andrew Smith is online now

hi my toilet base is leaking, but the out let for the toilet

Resolved Question:

hi

my toilet base is leaking, but the out let for the toilet is not under the base its is to the rear and straight out of the wall, the pipe that is to the rear of the toilet is as dry as a bone, but i get small pools of water, this water is clean can you help please
Submitted: 2 years ago.
Category: Plumbing
Expert:  Andrew Smith replied 2 years ago.

***** ***** : is it leaking all the time or just when flushed?
***** ***** : is the water level dropping in the cistern or the pan?
Customer:

its not leaking all the time, nor is it imeadiatley afte i flush, but i find small pools of water around the base, the water level does not appear to have dropped, as i mentioned the pipe for the waste goes to the back of the toilet, not under the base, i find this quiet strange.

***** ***** : So it could be leaking from the cistern, or from the cold water balltap connection
***** ***** : Are you able to dry the area completely and then place some toilet paper on the floor underneath?
***** ***** : Any of the first drips will be seen on the paper directly below where the water has dripped from
***** ***** : Pooling water does not necess
***** ***** : necessarily sit where it has dripped from
Customer:

your first comments, went straight over my head, sorry single mum! the pipe that goes out side is dry, the tank is dry but very cold. i will go now and dry the area as you have suggested

***** ***** : No problem, I was just trying to work out if it was leaking all the time or just when flushed, it then takes us in different directions
Customer:

thanks, ***** ***** just been and checked the area, the front of the base is as dry as a bone, but the tank was wet to touch and the rear of the base wet. i have dried it and placed paper all around the area, sould i flush it to see what happens?

***** ***** : yes you can do, but if there
***** ***** : the area is wet when it had
***** ***** : has been sat overnight, then it will not be a flush problem
Customer:

ill go flush and report back, thank you

Customer:

gosh you are clever, i have just flushed and the rear toliet paper is very splashed, although when i touch the pipes they are not wet

***** ***** : ok, is it coming from the splash or from the joint between the cistern and the pan?
Customer:

oh, dont know, i will try again and report back whilst i watch i bit more closely

Customer:

the water is definatley coming from the tank

Customer:

i think that means its coming from where the tank joins the toilet

Customer:

i take it i have used my questions allowed

Customer:

well at least i know where the leak is coming from, but dont know how to sort it

Customer:

if you are still on line i really would appreciate knowing how to solve this problem thank you

***** ***** : Sorry, the rubbish football is on!
***** ***** : You need a new 'donut' washer fitted
***** ***** : You need to take the cistern off to do this, probably a job for someone with tools and experience
***** ***** : http://www.clasohlson.com/uk/18-3375?gclid=CNPHi8bl6L4CFSXnwgodHbAA6Q
Customer:

thank you very much, i have a very good dad, that will be able to help. enjoy the football. thank you again

***** ***** : no problem
Andrew Smith, Plumber
Category: Plumbing
Satisfied Customers: 3609
Experience: City and Guilds qualified plumber
Andrew Smith and other Plumbing Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • theplumber717

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
< Previous | Next >
  • http://ww2.justanswer.com/uploads/TH/theplumber717/2011-11-24_34039_DSCF7012.64x64.JPG theplumber717's Avatar

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
  • http://ww2.justanswer.com/uploads/PL/Plumberpro/2014-6-23_6520_image.64x64.jpg Plumberpro's Avatar

    Plumberpro

    Plumber

    Satisfied Customers:

    202
    Heating and plumbing answers. 20 years experience
  • http://ww2.justanswer.com/uploads/BI/billyjr1961/2013-9-27_11122_ATT1351123267229photo.64x64.JPG Billy's Avatar

    Billy

    Technician

    Satisfied Customers:

    206
    Mechanical Contractor
  • /img/opt/shirt.png Brian's Avatar

    Brian

    Plumber

    Satisfied Customers:

    47
    16 yrs. experience as plumber, including full bathroom and kitchen installations.
  • http://ww2.justanswer.com/uploads/MA/MarkAYng/2011-1-15_16358_Markcameo2008b.64x64.jpg MarkAYng's Avatar

    MarkAYng

    Handyman

    Satisfied Customers:

    0
    Knowledgeable in home, electrical and small appliance repair.
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Home Improvement Enthusiast

    Satisfied Customers:

    332
    Electrical contractor's license