How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Plumberpro Your Own Question
Plumberpro
Plumberpro, Plumber
Category: Plumbing
Satisfied Customers: 634
Experience:  Heating and plumbing answers. 20 years experience
77408428
Type Your Plumbing Question Here...
Plumberpro is online now

My Aqualisa shower was installed in 2008 has never been really

Resolved Question:

My Aqualisa shower was installed in 2008 has never been really satisfactory. It usually works, but often it is too cold or too hot and goes cold if I try to adjust it. Sometimes I have to turn it off and on several times before I get hot water. Tonight it wouldn't even switch on at all. That is the first time that has happened. Just now I tried it and it was icy cold I never know what to expect when I get in my shower cubicle. I am really mystified about this, because I thought Aqualisa showers were good quality. I had a Dolphin shower for years that worked perfectly well and I thought I was getting an upgrade with Aqualisa. Is this a common problem?

I thought the answer was coming "ASAP". I am going to have to sign off in a moment and take this up again tomorrow.

Submitted: 3 years ago.
Category: Plumbing
Expert:  Plumberpro replied 3 years ago.

Plumberpro : Hi . I will try to help you .Are you able to talk now or do you want to continue later?
Plumberpro : When you are ready , just come back on chat .
Customer:

I am online now. Are you still there?

Customer:

I tried my Aqualisa this morning, but it won't switch on at all, even when the temperature is on the coldest setting.

Customer:

Hello? I will be near my computer for most of today, so I guess we will make a connection at some time or other.

Customer:

Will you email me when you are online again?

Plumberpro :

Hi. Is it an electric shower and do you know what model

Plumberpro :

Hello. I am trying to do this on my mobile and it is really tricky.can we cobtinue from arond 5.30 pm? Please

Customer:

Hello? Are you there?

Plumberpro :

Yes

Customer:

OK, 5:30. I will have about half an hour free then, but I will have to leave at about 6:00. It is an Aqualisa Quartz 8.5.

Customer:

But if you can talk now, that would be great.

Plumberpro :

Will try earlier than 5.30

Customer:

Not now??

Customer:

Well, I would be grateful for any help you can give me. As I say, this shower has been great part of the time but unreliable. I never know what temperature it is gong to be. The dial generally works, but not always.

Customer:

I tried to "save and exit" because it will be hours before we can continue the chat, but it thought I had finished and wanted a rating. There was no way to explain that we aren't finished. I just have to leave this window open?

Plumberpro : Hi . I m sorry for the delay ,
Plumberpro : ido you know the model of your shower?
Plumberpro : Hello . Are you able to talk now
Plumberpro : What you are describing is very unusual in that it has never worked satisfactorary . This May point to a problem with the installation. Aqualisa have a wide range of showers , so just need a little info on the model.
Customer:

Just when I was out of the house on an errand!

Customer:

It is an Aqualisa Quartz 8.5

Plumberpro : Hi . Has the shower been funny from time of installation?
Customer:

I managed to have a shower this afternoon when I found it was working, and it was perfect! But earlier in the day it wouldn't switch on at all. Every time I pressed the button it immediately went off.

Customer:

Yes, pretty much.

Customer:

At the time I had something exchanged--that was back in 2008.

Plumberpro : Do you know what your water pressure is like? On the mains ,
Customer:

I don't know how to check that

Customer:

but one funny thing I have noticed over the years

Customer:

is that it performs less well very late at night.

Plumberpro : Do you have an outside tap ?
Customer:

If I want to take a shower at midnight or even later, I have more of a problem with it running cold.

Customer:

I have sometimes wondered if that made a difference in the water pressure. No, no outside tap.

Plumberpro : At midnight , if you turn the temp knob round to hot does it get hotter?
Customer:

The water comes from a tank in the attic rather than the mains.

Customer:

What sometimes works is when the water runs cold (regardless of the temperature setting) I turn it quickly to almost the hot limit and then quickly back to less than the desired temperature, and then it is often about right!

Plumberpro : That is probably the problem . They are designed to run off the mains .
Customer:

I just found that by trial and error, but I can't think it is the right thing to have to do.

Customer:

Are the all designed to run off the mains?

Customer:

I thought some models were designed for an attic tank.

Customer:

My installer was an experienced plumber.

Customer:

I don't know why the time of day would make a difference to the water pressure.

Customer:

Is that logical, or would there be some other reason?

Plumberpro : Not all of them , but your one is . Give me a minute and I'll confirm it
Customer:

I don't have any further ID for the model, if there is one. Just Quartz 8.5.

Customer:

I used to have a Dolphin electric shower that worked perfectly. I thought this would be an upgrade, but I have often wished I had my old Dolphin back!

Customer:

Perhaps the difference was that it was a 7.5 and was meant to run off the tank.

Customer:

I am not sure it was a 7.5.

Plumberpro : Yours is designed to run off the mains , I can't understand why he did it off the tank . That is why it is 8.5 kW ,to heat the water quickly to give a hot shower. The solution should be simple enough
Customer:

If this one is meant to run off the mains, can you tell me what models I should look at that run off a tank in the attic?

Customer:

Is that the solution?

Customer:

What causes the pressure to fluctuate, if it is always coming from the tank and no other water is running?

Plumberpro : You have mains pipe in the loft to fill the tank . All that would need to be done is to route the mains into the tank feed outlet . The pipe work should all be there , easy to access.
Customer:

So if I show this conversation to a good plumber he should know what to do? He should understand the problem at once?

Plumberpro : Do you know if the pipe work is copper in the loft?
Customer:

I don't know for sure, but my shower was put in only a few years ago with new equipment. Would it be copper or plastic or...?

Plumberpro : Yes ,definitely . But ask for a recommendation for a plumber from friends , neighbours who have used more than once, if possible
Plumberpro : This should be an easy job. And hopefully you will have a properly working shower at the end of it.
Customer:

There was the original plumber, who seems to have made a mistake--ditto the plumbing shop where I bought the shower. I have a recommendation for a different plumber who has done several jobs for a friend of mine.

Plumberpro : Yes I would go for him . He will probably be amazed at what was done
Customer:

So it is a matter of routing the mains pipe to the shower? But does it also fill the tank?

Customer:

Actually, the recommended plumber is a woman!

Plumberpro : Yes . The tank feed to the shower would be capped off. Then the mains would be teed into and routed into the pipe that feeds the shower , which previously came from the tank. It won't affect the tank at all .
Customer:

Is this a better solution that getting a new, lower-power shower designed to run off the tank?

Customer:

OK, but what feeds the tank? I'm a little confused--and not a plumber!

Plumberpro : Yes. It will be cheaper as you already have the shower and if you ever have a problem with your hot water you will still have your electric shower
Customer:

You mentioned that the pipe would be "teed". Does this mean that it would be split and both fill the tank and feed the shower?

Plumberpro : Your mains water comes in off the street and goes to your kitchen sink tap and outside tap if you have one, and then upto your tank in the loft . This tank fills up the. Has two outlets . One to the cold taps in bathroom and wc . Then one outlet goes to hot water system (hot water cylinder ) and then onto hot taps.
Plumberpro : To your last question, yes
Customer:

OK, I think I understand everything now and will see about getting it put right. Thanks for your help. I will give you a "smiley face" on the rating.

Plumberpro : Thank you so much
Customer:

Do you know if there is a way to print off this conversation?

Plumberpro : I think you would have to try to copy it and. Paste it into something, I'm not too great with computers , sorry
Customer:

Thanks, ***** ***** that.

Customer:

It worked!

Customer:

Again, thanks for all your help.

Customer:

Over and out.

Customer:

I am trying to click the smiley face, but it won't work because the Expert is not finished answering, it says.

Plumberpro : Ok . Bye
Customer:

Do you have to sign off in a certain way?

Plumberpro : Should be able to now , hopefully
Expert:  Plumberpro replied 3 years ago.
Hi should be able to rate now
Plumberpro and other Plumbing Specialists are ready to help you