How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Plumberpro Your Own Question

Plumberpro
Plumberpro, Plumber
Category: Plumbing
Satisfied Customers: 634
Experience:  Heating and plumbing answers. 20 years experience
77408428
Type Your Plumbing Question Here...
Plumberpro is online now

Heating not coming on biasi riva compact HE model M96SM/C2

Resolved Question:

Heating not coming on biasi riva compact HE model M96SM/C2
Submitted: 2 years ago.
Category: Plumbing
Expert:  Plumberpro replied 2 years ago.
Plumberpro :

Hi , is the hot water working?

Customer: Yes hot water ok
Plumberpro :

Do you have a wireless room thermostat?

Customer: Yes it is calling for heating to switch on
Plumberpro :

The reciever is lit green?

Customer: Yes
Plumberpro :

Ok, first its important to verify it is a boiler fault and not the room stat. Within the boiler wiring centre will be the connection for the stat. Do you have the manual?

Customer: Yes but seems very hard to follow
Plumberpro :

On page 29 is the wiring diagram for the stat. With the power off can you put a small link wire between 1 and 3 to bypass the stat ? This will confirm if it is a boiler fault or stat fault

Customer: Sorry but I not able to do that I think the controls need to be reset but, again I can't understand the instructions it is not very clear
Plumberpro :

Ok , to the right of the two big control knobs is the reset button. Press it in for a couple of seconds with the power on and hopefully it will work

Customer: No,nothing happened
Plumberpro :

Ok

Plumberpro :

Do you have someone who can help put the link wire in ?

Customer: No, sorry I havent. Is there an easy way to reset the small square timer
Plumberpro :

no , unfortunately not . its possible it could be a fault with that as well

Customer: Ok thank you for trying to help, I know it is a very difficult boiler to work as I had somebody once before who couldn't understand the instructions. I would never recommend this make to anyone. I have had other boilers which are easy to understand, these type seem to be awful, so sorry you were unable to help but thank you for trying. I will just have go to bed to keep warm!!
Plumberpro :

Ok , all the best . British gas dphave a set price boiler repair service. They will guarantee a repair for a certain price , parts and labour.

Plumberpro, Plumber
Category: Plumbing
Satisfied Customers: 634
Experience: Heating and plumbing answers. 20 years experience
Plumberpro and other Plumbing Specialists are ready to help you

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • theplumber717

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
< Previous | Next >
  • http://ww2.justanswer.com/uploads/TH/theplumber717/2011-11-24_34039_DSCF7012.64x64.JPG theplumber717's Avatar

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
  • http://ww2.justanswer.com/uploads/PL/Plumberpro/2014-6-23_6520_image.64x64.jpg Plumberpro's Avatar

    Plumberpro

    Plumber

    Satisfied Customers:

    202
    Heating and plumbing answers. 20 years experience
  • http://ww2.justanswer.com/uploads/BI/billyjr1961/2013-9-27_11122_ATT1351123267229photo.64x64.JPG Billy's Avatar

    Billy

    Technician

    Satisfied Customers:

    206
    Mechanical Contractor
  • /img/opt/shirt.png Brian's Avatar

    Brian

    Plumber

    Satisfied Customers:

    47
    16 yrs. experience as plumber, including full bathroom and kitchen installations.
  • http://ww2.justanswer.com/uploads/MA/MarkAYng/2011-1-15_16358_Markcameo2008b.64x64.jpg MarkAYng's Avatar

    MarkAYng

    Handyman

    Satisfied Customers:

    0
    Knowledgeable in home, electrical and small appliance repair.
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Home Improvement Enthusiast

    Satisfied Customers:

    332
    Electrical contractor's license