How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andrew Smith Your Own Question

Andrew Smith
Andrew Smith, Plumber
Category: Plumbing
Satisfied Customers: 3629
Experience:  City and Guilds qualified plumber
46681511
Type Your Plumbing Question Here...
Andrew Smith is online now

My M96A.24SM/C boiler isnt lighting. the leftmost in the

Resolved Question:

Hi my M96A.24SM/C boiler isnt lighting. the leftmost in the set of three lights is flashing once a second and the other two are off. the dials are set to the ignition sequence settings, and the red lockout light isnt on. temp is at 10 degrees pressure at 1 bar. Gas is supplied as the cooker works. The timer is also not working. and is flashing not allowing me to change the time or settings
Submitted: 1 year ago.
Category: Plumbing
Expert:  Andrew Smith replied 1 year ago.
Can you confirm the make of the boiler please and the approximate age?
Customer: replied 1 year ago.
Im not sure of the age. Im a new tenant
But the make is a Biasi M96A 24SM/C
Expert:  Andrew Smith replied 1 year ago.
Here is a link to the manual;http://www.biasi.co.uk/assets/public/installer_literature/57/Riva%20Compact%20HE%20(MK2)Combi_Service%20Manual.pdfAccording to page 20, this is the boiler in standby mode - no demand.What happens to the lights when you run the hot tap?
Customer: replied 1 year ago.
well 10 minutes ago nothing happened. it just wouldnt work but i just turned a tap on and it worked. so thats my bad. But the timer unit is still broken
Customer: replied 1 year ago.
the timer unit is just flashing 12.00 and not receiving input from the buttons
Expert:  Andrew Smith replied 1 year ago.
You can leave the heating on contant and control by the room thermostat until it is replaced.The easier option is to replace the room thermostat with a programmable one and then you are sorted
Customer: replied 1 year ago.
okay fair enough. Cheers. Sorry for wasting time.
Customer: replied 1 year ago.
i dont want to seem rude. because obviously this is entirely my fault
but is there any chance i could have a refund as nothing was really achieved? If not then fair enough. just asking.Cheers ***** ***** help.
Expert:  Andrew Smith replied 1 year ago.
Glad you are sorted.It's not up to me - try speaking to customer services, but they will say that you have used this service and need to pay.
Andrew Smith, Plumber
Category: Plumbing
Satisfied Customers: 3629
Experience: City and Guilds qualified plumber
Andrew Smith and other Plumbing Specialists are ready to help you
Customer: replied 1 year ago.
yeah fair enough.
Well cheers anyway

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • theplumber717

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/TH/theplumber717/2011-11-24_34039_DSCF7012.64x64.JPG theplumber717's Avatar

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
  • http://ww2.justanswer.co.uk/uploads/PL/Plumberpro/2014-6-23_6520_image.64x64.jpg Plumberpro's Avatar

    Plumberpro

    Plumber

    Satisfied Customers:

    202
    Heating and plumbing answers. 20 years experience
  • http://ww2.justanswer.co.uk/uploads/BI/billyjr1961/2013-9-27_11122_ATT1351123267229photo.64x64.JPG Billy's Avatar

    Billy

    Technician

    Satisfied Customers:

    206
    Mechanical Contractor
  • /img/opt/shirt.png Brian's Avatar

    Brian

    Plumber

    Satisfied Customers:

    47
    16 yrs. experience as plumber, including full bathroom and kitchen installations.
  • http://ww2.justanswer.co.uk/uploads/MA/MarkAYng/2011-1-15_16358_Markcameo2008b.64x64.jpg MarkAYng's Avatar

    MarkAYng

    Handyman

    Satisfied Customers:

    0
    Knowledgeable in home, electrical and small appliance repair.
  • http://ww2.justanswer.co.uk/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Home Improvement Enthusiast

    Satisfied Customers:

    332
    Electrical contractor's license