How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Property Manager
Category: Plumbing
Satisfied Customers: 750
Experience:  I have installed new and maintained existing kitchens, bathrooms, and heating systems and even a swimming pool.
75967336
Type Your Plumbing Question Here...
JamesI is online now

I have just had a new bathroom/shower room fitted.

Customer Question

Hello, I have just had a new bathroom/shower room fitted. Immediately after there was a leak that came through my kitchen ceiling (directly below the shower room), we got the leak fixed (had to rip up the tiles and fix the pipe work again) Now there is a horrible musty smell in the bathroom. It does get better if we run the taps / flush the toilet but it doesn't last for long then the smell is back... how do I get rid of it???
Many thanks
Teri
Submitted: 15 days ago.
Category: Plumbing
Expert:  JamesI replied 15 days ago.

Hi Teri,

This sounds like mould\damp or stagnant water.

When you lifted the tiles and repaired the leak did you dry out the chipboard floor, and plaster in the ceiling thoroughly?

In most cases when a leak occurs water will soak into the wood and make it damp, and cause a smell.

If the smell goes away when you run the taps, do you notice the same thing when you pour a bucket of water down the drain (and not run the taps)?. Since it might suggest one of the drain traps has failed, and your getting a drain smell coming up through the pipes.

Customer: replied 15 days ago.
Im not sure there is chipboard, its a concrete floor. The villa is an old house from the 70's in Ibiza. The smell does smell 'dampy' and no it was not dried out. Will it eventually dry out by itself? I have just poured bleach down the drains and the smell improved for a few minutes but is straight back now so it might just be improving a little because of the ventillation when I turn the shower / sink on? I will try the bucket of water technique. I have images of the floor when they were laying the pipes so will forward over once I can find them.
Expert:  JamesI replied 15 days ago.

It should dry out if its a concrete floor just a case of turning up the heating for a day or two.

However if you notice the smell goes when you pour water down the drain, its a case of looking at the trap in the shower and sink, to make they are working properly.

Customer: replied 15 days ago.
its been a month now
Customer: replied 15 days ago.
the trap was the source of the initial leak apparently (they only noticed this after ripping half the bathroom apart unnecessarily)
Expert:  JamesI replied 15 days ago.

I would suggest you get them to check the trap

Expert:  JamesI replied 15 days ago.

In most cases if the trap hasnt been fitted correctly, the smell from the soil stack (main drain) rises up out of the plug hole, hence why if you pour water down it, the smell appears to disappear for a short time.

If there was damp under the floor a month would have cleared it, so I think its a case of getting the plumbers back and check the trap is stopping smells rising from the drain.

Please let me know if I can be of any further assistance.

Expert:  JamesI replied 14 days ago.

Hi Teri,

Appreciate if you can log back in and rate the service using the start rating of the page, so I can receive payment from JA.

As always should you have any follow up quesitons please let me know.

Many thanks

James

Expert:  JamesI replied 13 days ago.
Hi Teri,Appreciate if you can log back in and rate the service using the start rating of the page, so I can receive payment from JA.As always should you have any follow up quesitons please let me know.Many thanksJames
Expert:  JamesI replied 11 days ago.

Hi Teri,

Appreciate if you can log back in and rate the service using the start rating of the page, so I can receive payment from JA.

As always should you have any follow up quesitons please let me know.

Many thanks

James

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • theplumber717

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
< Last | Next >
  • http://ww2.justanswer.com/uploads/TH/theplumber717/2011-11-24_34039_DSCF7012.64x64.JPG theplumber717's Avatar

    theplumber717

    Plumber

    Satisfied Customers:

    516
    Lic plumbing and heating contractor, 28 years exp
  • http://ww2.justanswer.com/uploads/PL/Plumberpro/2014-6-23_6520_image.64x64.jpg Plumberpro's Avatar

    Plumberpro

    Plumber

    Satisfied Customers:

    202
    Heating and plumbing answers. 20 years experience
  • http://ww2.justanswer.com/uploads/BI/billyjr1961/2013-9-27_11122_ATT1351123267229photo.64x64.JPG Billy's Avatar

    Billy

    Technician

    Satisfied Customers:

    206
    Mechanical Contractor
  • /img/opt/shirt.png Brian's Avatar

    Brian

    Plumber

    Satisfied Customers:

    45
    16 yrs. experience as plumber, including full bathroom and kitchen installations.
  • http://ww2.justanswer.com/uploads/MA/MarkAYng/2011-1-15_16358_Markcameo2008b.64x64.jpg MarkAYng's Avatar

    MarkAYng

    Handyman

    Satisfied Customers:

    0
    Knowledgeable in home, electrical and small appliance repair.
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Home Improvement Enthusiast

    Satisfied Customers:

    332
    Electrical contractor's license
 
 
 

Related Plumbing Questions