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Jerry
Jerry, Technician
Category: Pool and Spa
Satisfied Customers: 274
Experience:  Owned and operated retail pool and spa store.
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I have an installed hot tub jacuzzi that is losing water

Customer Question

I have an installed hot tub jacuzzi that is losing water through tubes which are subterranean and inaccessible. Is there a way of fixing these pipes? The pipes are inaccessible and we do not know exactly where the leak is. Dye does not help us because we cannot see where the dyed water is leaking to. Is there a way of putting a product down these pipes to seal them?

Submitted: 1 year ago.
Category: Pool and Spa
Expert:  adamd-mod replied 1 year ago.
Hello there,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.
Thank you!
Adam
Customer: replied 1 year ago.

Hello Adam,

I do not mind waiting but I should not be charged in the meantime.

I note a payment out from my bank.

please reverse this.

Regards

Paul

Expert:  adamd-mod replied 1 year ago.
Hello,
We will continue to look for a Professional to assist you.
I'll have a customer service rep contact you regarding how deposits work.
Thank you for your patience,
Adam

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