How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask JamesI Your Own Question

JamesI
JamesI, Electrician
Category: Pool and Spa
Satisfied Customers: 999
Experience:  James has 7 years expereince managing and support pool plant equipmant for swimming pools.
75967336
Type Your Pool and Spa Question Here...
JamesI is online now

I have a Hawkeye Jupiter hot tub in Spain, though I live in

Resolved Question:

I have a Hawkeye Jupiter hot tub in Spain, though I live in the UK. It was installed in 2005. The water heater stopped working a few weeks ago. Any ideas on the heating element part number that I might need?
Des
Submitted: 6 months ago.
Category: Pool and Spa
Expert:  JamesI replied 6 months ago.

Hi Des, my name is ***** ***** give me a while to look up the part your looking for.

Expert:  JamesI replied 6 months ago.

Hawkeye do not have a very big presence in the UK, my understanding looking at the technical specs is that the heating mechanism is is part number 55370 or 54370-03 and manufactured by Balboa Water Group. Which appears to be an older version of the unit here.

Its going to take a little longer to narrow down the right element, please give me a little longer.

Regards

James

Expert:  JamesI replied 6 months ago.

Just to update you, this has proven rather difficult as Balboa dont provide a component level parts list (as they dont manufacturer elements), so try and sell a complete heating unit. The heating unit for your hot tub can be found here.

I will continue to try and find a suitable element for you, and come back to you once I know more.

Regards

James

Expert:  JamesI replied 6 months ago.

The instructions for replacing the heating element can be found here.

After lengthy investigations, there is no generic part number for the element, you need to speak to your spa parts company and order a 4KW element for a Balboa M7 heater, I found one being sold in the US at the website here which has assigned it part number 25-150-1204, the only company offering them in the UK is via ebay here, which is going for £38 including delivery.

Failing that you are going to have to buy a new M7 heater assembly.

Please let me know if you have any follow on questions, appreciate if you can rate the service received.

Regards

James

Customer: replied 6 months ago.
Hi james,
this is really very useful. I will discuss with my son in law, who is more technical and come back to you later today. Thank you so much in the meantime
Expert:  JamesI replied 6 months ago.

Hi Desmond, just wanted to check in to see if I can be of any further assistance?

Expert:  JamesI replied 6 months ago.

Further to the replacement part identified for your hot tub, I just wanted to see if you had any follow up questions from talking to your son in law, and ask if you can rate the service received.

Many thanks

James

JamesI, Electrician
Category: Pool and Spa
Satisfied Customers: 999
Experience: James has 7 years expereince managing and support pool plant equipmant for swimming pools.
JamesI and other Pool and Spa Specialists are ready to help you
Customer: replied 5 months ago.
Thanks James. I will buy the heating element you recommended. Des

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Plumberpro

    Plumberpro

    Plumber

    Satisfied Customers:

    40
    Fully qualified plumbing , heating and gas engineer 20 years experience
< Previous | Next >
  • http://ww2.justanswer.com/uploads/PL/Plumberpro/2014-6-23_6520_image.64x64.jpg Plumberpro's Avatar

    Plumberpro

    Plumber

    Satisfied Customers:

    40
    Fully qualified plumbing , heating and gas engineer 20 years experience
  • http://ww2.justanswer.com/uploads/MA/MarkAYng/2011-1-15_16358_Markcameo2008b.64x64.jpg MarkAYng's Avatar

    MarkAYng

    Handyman

    Satisfied Customers:

    0
    Knowledgeable in home, electrical and small appliance repair.
  • http://ww2.justanswer.com/uploads/AS/AssuredElectrical/2011-9-13_221243_me.64x64.gif AssuredElectrical's Avatar

    AssuredElectrical

    Home Improvement Enthusiast

    Satisfied Customers:

    332
    Electrical contractor's license
  • http://ww2.justanswer.com/uploads/WI/WireitUp/2012-6-17_18212_Photo00006.64x64.jpg Jason's Avatar

    Jason

    Electrician

    Satisfied Customers:

    110
    Full time electrician in the USA for over 20 years. Verified USA JustAnswer Electrical Expert for approximately 7 years.
  • http://ww2.justanswer.com/uploads/AM/amesnch/2016-12-2_8571_jamesski.64x64.jpg JamesI's Avatar

    JamesI

    Developer

    Satisfied Customers:

    80
    I have a portfolio of renovated houses, including DIY projects from installing bathrooms and new heating systems to rewiring.
  • http://ww2.justanswer.com/uploads/FI/fixer2013/2013-7-25_141045_myalbumsspare029.64x64.jpg fixer2013's Avatar

    fixer2013

    Handyperson

    Satisfied Customers:

    43
    I am able to supply most answers for DIY projects, as I have many years experience