Printer Repair Questions? Ask IT Technicians for Answers ASAP
I push scan, it asks document or photo etc I choose document, then it asks me to push the b&w or colour button, but then nothing happens.
I also tried to scan from the laptop MP navigator screen using auto scan but it just says "scan failed".
I didn't know I could do that, I don't normally do that, there isn't usually a problem....
That has just worked! It saved the document into a paint file -- why is that?
I use the printer driver disc and choose manual installation and just choose MP Navigator programme? Do I delete the programme first before reinstalling?
No, same thing happening I'm afraid. I did get dialogue box asking me if i wanted to use MPNavigator or Omni scan, I chose MP -- there were lots of wheezings and grindings from the printer but then nothing.
OK - I switched printer off and on again and retried to scan but the dialog box hasn't come up now
OK. should I be installing both omni scan and MP navigator? Do I need both?
Now I have to restart my computer
Omni scan has asked me to register and then tells me there is "no scanner" and asks me if I want to download latest scanner database from Nuance.
I deleted both programmes, restarted. downloaded MP 3.5, but when I tried to scan it still offered me a dialogue between MP 3 or Omni Scan. I am getting exhausted here .... it has been a long day.
Says it does not support this model.
I'm exhausted and I have to cook the dinner -- I am happy to try that tomorrow but I have spent half of today sorting out broadband and this pprooblem with my new laptop and I need to stop right now.
can I get back to you tomorrow?
Thanks, I will try it all again tomorrow. Many thanks for your help so far.