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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5348
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I keep getting an error message on my Canon IP90 Pixma Printer

Customer Question

I keep getting an error message on my Canon IP90 Pixma Printer code 5C00 as the paper feed doesnt seem to work any more. Can you help?
Submitted: 4 years ago.
Category: Printers
Expert:  Shefin replied 4 years ago.

Hello!


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the instructions below.

1) Close the print head cover, and turn off the printer. While pressing the Resume/Cancel button, press the Power button. (Do not release the buttons. The LED lights in green to indicate that a function is selectable.)

2) While holding the Power button, release the Resume/Cancel button. (Do not release the Power button.)

3) While holding the Power button, press the Resume/Cancel button three times, and then release the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.) During initialization, the LED blinks in green.

4) When the LED stops blinking and lights in green, press the Resume/Cancel button the 4 times. (Each time the Resume/Cancel button is pressed, the LED lights alternately in either orange or green, starting with orange.)

5) Press the Power button. The LED lights in green, and the
selected function is performed. (When the operation completes, the printer returns to the menu selection mode automatically.)

6) Power off then back on and test.


My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

If you are happy with the response or the issue gets resolved, please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond.

Thank you!
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