Hello Charlotte! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Please click on the website below, then download and install the printer driver for your model:http://esupport.epson-europe.com/ProductHome.aspx?lng=en-GB&data=VkjUmbBFNN3CHkMxPxsFpU002FeQyZhaHOsTtsqvXBhw1UUU003D&tc=6
Or if you'd like to, we can set up a screen sharing session, so I can check and fix this issue directly for you. Please let me know.
Please click on the Reply to Expert tab below and reply back to me, so I can help further. Thank you very much.