My name is Jerry, I will be happy to assist you today.--re you currently using the computer in question now?
if we reinstall the printer driver this will fix the problem
are you using windows 7? (your operating system)
can you click your start button, go to printers section
do you see the icon of your brother printer ?
can you right click on it, and select remove
is it gone? (do you see your printer icon there?)
are you using your epson?
if you are not using, it will cause conflicts, so we can remove it
can you remove all of them
one by one
we will reinstall
do you see any icons there
can you restart your computer now
when you come back please let me know
i will be here waiting
now can you reinstall the drivers
if you dont know how
please let me know
do you have the cd of your brother printer?
yes, reinstalling will fix the problem
reinstalling is easy (takes a few minutes)
you are welcome