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Jhannell
Jhannell, Technician
Category: Printers
Satisfied Customers: 8472
Experience:  Computer Engineering Diploma
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My brother HL-5150D printer has recently only printed the first

Customer Question

My brother HL-5150D printer has recently only printed the first half of the page required, is this a cartridge problem or the printer itself.
Submitted: 3 years ago.
Category: Printers
Expert:  Jhannell replied 3 years ago.

Jerry Hannell :

hello sir/madam

Jerry Hannell :

My name is Jerry, I will be happy to assist you today.
--
re you currently using the computer in question now?

JACUSTOMER-noiljl9c- : Yes
JACUSTOMER-noiljl9c- :

yes

Jerry Hannell :

if we reinstall the printer driver this will fix the problem

Jerry Hannell :

are you using windows 7? (your operating system)

JACUSTOMER-noiljl9c- :

yes

Jerry Hannell :

can you click your start button, go to printers section

Jerry Hannell :

do you see the icon of your brother printer ?

JACUSTOMER-noiljl9c- : Yes
Jerry Hannell :

can you right click on it, and select remove

JACUSTOMER-noiljl9c- : Done
Jerry Hannell :

is it gone? (do you see your printer icon there?)

JACUSTOMER-noiljl9c- : There is only a ticked box for other printer now Epson
Jerry Hannell :

are you using your epson?

Jerry Hannell :

if you are not using, it will cause conflicts, so we can remove it

JACUSTOMER-noiljl9c- : I have two other printers showing brother Hl 5150D series and brother Pcl5e driver
Jerry Hannell :

can you remove all of them

Jerry Hannell :

one by one

JACUSTOMER-noiljl9c- : There has been no conflict in all the time I have had these am not happy to remove them
Jerry Hannell :

we will reinstall

JACUSTOMER-noiljl9c- : Ok
Jerry Hannell :

waiting

JACUSTOMER-noiljl9c- : Done
Jerry Hannell :

do you see any icons there

Jerry Hannell :

(to confirm)

JACUSTOMER-noiljl9c- : Not for brother only epson
Jerry Hannell :

can you restart your computer now

Jerry Hannell :

when you come back please let me know

Jerry Hannell :

i will be here waiting

JACUSTOMER-noiljl9c- : Computer has been up and running all the time
JACUSTOMER-noiljl9c- : I am using iPad to chat with you
Jerry Hannell :

now can you reinstall the drivers

Jerry Hannell :

if you dont know how

Jerry Hannell :

please let me know

JACUSTOMER-noiljl9c- : Don't know how
Jerry Hannell :

do you have the cd of your brother printer?

JACUSTOMER-noiljl9c- : Will have to leave this now not able enough to do this but need to know if when this is reinstalled will this solve the driver problem that you feel is the reason for my printing problem
Jerry Hannell :

yes, reinstalling will fix the problem

Jerry Hannell :

reinstalling is easy (takes a few minutes)

JACUSTOMER-noiljl9c- : Thank you I will ask someone to do this for me
Jerry Hannell :

you are welcome

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