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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have a Kodak all-in-one printer and all the icons are gone

Customer Question

I have a Kodak all-in-one printer and all the icons are gone from the start up page what do I do to get them back?
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Marie! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.


I'm sorry about the issue. Do you mean the icons on the computer's screen (or the printer's screen)? What's the exact model of your Kodak all-in-one printer? Are you still able to print?

Do you have windows xp, vista, or 7, or 8, or Mac computer?

Please click on the website below and allow the ScreenConnect remote program to run, then we can chat and I will be able to help you directly:

http://166.78.231.170:8040/?Session=a2f7da76-ff4b-4649-af6c-c6374f303c34

Thank you

Customer: replied 3 years ago.

It is on computer's screen. Windows 7 Model esp 3.2

Expert:  Viet - Printer Tech replied 3 years ago.
OK. Please click on the website below and allow the ScreenConnect remote program to run, then we can chat and I will be able to help you directly:

http://166.78.231.170:8040/?Session=a2f7da76-ff4b-4649-af6c-c6374f303c34

http://166.78.231.170:8040/?Session=a2f7da76-ff4b-4649-af6c-c6374f303c34

(If needed, please go to that website in Internet Explorer (the big 'e' program icon), not Firefox, or Chrome, etc.) Thank you
Expert:  Viet - Printer Tech replied 3 years ago.

If it does not connect/join, please go to that website in Internet Explorer (the big 'e' program icon, not Firefox or Chrome, etc.:

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/n3rduhn

Put the website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic

, and allow it to run, and try any other option it gives you as needed.

 

Edit: It looks like you are away; please let me know when you are available to continue; we guarantee our service. Thank you.

Expert:  Austin Atkins replied 3 years ago.
Hello. My name is Austin and I will do my best to assist you. First, can you specify which icons are gone and what they were for? If you open a document, can you print it? How long ago did this problem begin?

Thanks.
Austin

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