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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 14384
Experience:  10+ years work experience.
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hi My lexmark interpret S405 printer has printhead problem.

Customer Question

hi My lexmark interpret S405 printer has printhead problem. put new cartridge in but still not working please advise
Submitted: 3 years ago.
Category: Printers
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


May I ask what error you are given and is the error on the printer itself or on the computer?
Customer: replied 3 years ago.

on the printer window

Expert:  Jason Jones replied 3 years ago.
Okay.

What is the error that is displayed?
Customer: replied 3 years ago.

It says there is a problem with the printhead. Please consult the user manual

Expert:  Jason Jones replied 3 years ago.


Thank you for the update Samera.

The resolution requires a few things to be done. Here are those instructions: http://support.lexmark.com/index?id=SO5018&locale=EN&segment=support&productcode=lexmark-prevail_pro705&page=content&actp=hottips&userlocale=EN

Customer: replied 3 years ago.

which version is it


 

Expert:  Jason Jones replied 3 years ago.
What do you mean?

Customer: replied 3 years ago.

there are a number of different firmware. for example Firmware update for s300-s400 series printers with 802.11b/g/n wireless card only Version R








Customer: replied 3 years ago.

plz advise

Expert:  Jason Jones replied 3 years ago.

Oh.

Did you already complete the first few pages of instructions before doing the firmware update?

You can choose the first listing for the firmware: " Last Updated
Firmware update for S300-S400 Series printers with 802.11b/g/n wireless card only- Version R."

Customer: replied 3 years ago.

downloaded correct version but its not being able to search for printer no luck


 

Expert:  Jason Jones replied 3 years ago.

Do you have the printer plugged into the computer that you are running it on?
Customer: replied 3 years ago.

yes with USB

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

okay


 

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and allow the remote app to run: http://tinyurl.com/q94cuzl
Customer: replied 3 years ago.

its not working its coming up with error

Expert:  Jason Jones replied 3 years ago.

It is working for me.

Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 3 years ago.

google chrome

Expert:  Jason Jones replied 3 years ago.

(Okay.
Please, run the link in Internet Explorer.

Customer: replied 3 years ago.

i am getting a message internal server error

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, use this link: http://tinyurl.com/obnjxfs

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