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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 4922
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have Canon MP810 printer showing U052 error message. Have

Customer Question

I have Canon MP810 printer showing U052 error message. Have tried resetting print head as suggested. Have disconnected from mains and ethernet cable, pressed on button 5 times left overnight but still get same answer. Any suggestions
Submitted: 3 years ago.
Category: Printers
Expert:  Shefin replied 3 years ago.

Hello!


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.


The error means that either the printhead is not installed properly, or it is damaged. Please try the following instructions.

Remove all the ink cartridges from the machine. Then, remove the Printhead too.
Then clean the contacts on the cartridges as well as the printhead itself. Clean inside printhead where the printhead seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.


If the issue still persists, you may have to replace the printhead with a new one in order to get the issue resolved.

I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.


My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

If you are happy with the response or the issue gets resolved, please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond.

Thank you!
S H E F I N




Customer: replied 3 years ago.

Thanks Shefin


Looks like I need a new print head as you suspected. Any feeling for cost of new head or is it cheaper in the long run to buy a new printer?

Expert:  Shefin replied 3 years ago.
Hi,

If the printer is old, it will always better getting a new printer. If it is new, please get a new printhead. Please check the links below.
http://www.ebay.com/itm/NEW-Canon-Printhead-QY6-0075-QY6-0067-IP4500-IP5300-MP610-MP810-MX850-Print-Head-/190711368011

I would suggest you get a new printer, becuase the cost of the printhead is high.



My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

If you are happy with the response or the issue gets resolved, please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond.

Thank you!
S H E F I N

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