Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Hi there, sorry to hear your'e having trouble with the printer,
typically this issue is either caused by contamination in the printers internal compartment (paper jam, internal debris) or feed rollers OR the feed mechanism (rollers, gears, wheels, motors, belts, etc) are worn, damaged, or faulty.
You can try cleaning the machine up by opening up the internal compartment, blowing everything out with compressed air, and cleaning all of the rubber wheels with ear buds and surgical spirits or warm distilled water.
This issue could also be caused be contamination/build up of dried ink under the printhead, not allowing paper to pass through. You can try cleaning the underside of the printhead with the same method.If that still doesn't help, you most likely have some bad rollers (or a bad printhead), which would need to be replaced.
If that becomes necessary, the printer would need to go in for service, as the rollers are not user replaceable. The print head is something you could replace, but in either case, unless you happen to be within the 1 year warranty period, the cost of parts/labor to fix this, if the initial cleaning steps don't help, are going to be more than the printer is worth. You could buy a new machine for less than the cost of repairs.