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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have a Canon MP495. Using remanufactured ink. No problem

Customer Question

I have a Canon MP495. Using remanufactured ink. No problem in past but now coming up with error 04. Have tried the hold-reset button but no change
Submitted: 3 years ago.
Category: Printers
Expert:  Sowrav D. replied 3 years ago.
Hi,
Thanks for posting your question. My name is Sowrav and I will do whatever I possibly can to help answer your questions.


Can you confirm the exact error code, is it E04 ?
Customer: replied 3 years ago.

flashing E, then 1, the 4

Expert:  Sowrav D. replied 3 years ago.
Are you facing this problem, after replacing the cartridge or while you are using it ?
Customer: replied 3 years ago.

Managed to get past the error but printer got turned off by mistake. Repeated my reset-button strategy but did not work this time. Then tried changing to another OEM cartridge, plus the reset-button strategy, again, no joy.


 


If you don't know the answer, never mind. I'll try with a new Canon branded cartridge tomorrow and see if that works

Expert:  Sowrav D. replied 3 years ago.
I just asked a question for clarification, but don't understand, what make you think, that I don't know the answer. Anyway, what you have said is my first suggestion, that is to try with a genuine ink cartridge, you can try it out and let me know the result, then we will go for other solutions, if that does not work for you.
Customer: replied 3 years ago.

well, as I can't get the Canon cartridge yet (its almost 10pm here), what are the other solutions you have in mind

Expert:  Sowrav D. replied 3 years ago.
Thanks Audrey for the update, see the other solutions completely depends on the issue with the new and genuine cartridge, because the problem you are facing is caused due to defective cartridge or printhead, if you face the same problem with the genuine cartridge also, then it will be 100% confirm about the printhead fault. Then, we can try some solutions, do you need them now, so that you can try them later.
Customer: replied 3 years ago.

I see. As the problem first appeared because the printer was switched off accidentally (I found from previous experience, after I had managed to get rid of this error 14, if I then switched off the printer for the night - the next day the error would appear again), I'd hope it was not the printhead at fault.


 


I can't get a new cartridge until tomorrow morning. I'll get back in touch then

Expert:  Sowrav D. replied 3 years ago.
No problem, you can just reply me back with the result and I will give you the solution, as soon as I get online again.
Expert:  Sowrav D. replied 3 years ago.
Do you tried with a genuine Canon cartridge ?

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