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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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fROM MY COMPUTOR TO THE 270 SERIES WILL NOT CONNECT CANNOT

Customer Question

fROM MY COMPUTOR TO THE 270 SERIES WILL NOT CONNECT CANNOT FIND CONNECTING DISC
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Brenda! Thank you for your question. I am a licensed printer / computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is this the Canon MP270 printer model?

Is this a new printer or was it working previously?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Have you tried to install the printer cd disk yet?

Please let me know. Thank you,

Customer: replied 3 years ago.

It has worked perfectly up to now ,but all my documents are listed pdf or odt, it is Vista I cannot find the disk for this model, and it just does not print yet Windows has come back to me saying the printers softwear is installed

Customer: replied 3 years ago.


Yes it uis it was working previously I have vista cannot fing


d the disc

Expert:  Viet - Printer Tech replied 3 years ago.

Are you still able to make a copy (not print), and/or scan on the printer? Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=94a6007f-d3aa-4c77-ada8-0aab4ecb7262

Edit: It looks like you are still away, so I'm canceling the website link for now; please reply back when you are available to continue. Thank you,

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    Engineer John C.

    Computer Science Engineer

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    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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