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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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I have recently replaced a black toner cartridge in a DCP-9405CDN

Customer Question

I have recently replaced a black toner cartridge in a DCP-9405CDN photocopier but cannot cancel the "TONER LOW" message, I have been all the way through the menu
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Does it do the same thing if you put the old toner cartridge back into the machine?
Is it a genuine Brother toner cartridge?
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Customer: replied 3 years ago.


yes, not an original Brother cartridge

Expert:  Freddy M. replied 3 years ago.
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Generic cartridges can cause this error.
Please try a genuine cartridge and let me know if the same thing happens.
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