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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Have OKI C822 and background of printouts on Color Copy 200g

Customer Question

Have OKI C822 and background of printouts on Color Copy 200g is tinting, new OKI cartridges just put in (120g printing good)
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
How old is the printer?
Do black prints do this as well?
.
Customer: replied 3 years ago.

Printer is less than year old, everything prints as normal, but on white card even


160g there is a mottley tint

Expert:  Freddy M. replied 3 years ago.
.
It sounds like to much paper may be getting loaded into the machine.
Can you test using a single sheet of each type of paper? If less paper needs to be loaded, loading only a single sheet when printing would tell us.
.
Customer: replied 3 years ago.


Already done that when using mulyi-tray

Expert:  Freddy M. replied 3 years ago.
.
When only a single sheet is loaded does the same thing happen?
.
Customer: replied 3 years ago.


yes

Expert:  Freddy M. replied 3 years ago.
.
I apologize but I need to opt out and open this to all experts.
.
Expert:  AAATom replied 3 years ago.
Hello,

I would like to help you solve this problem but I need some additional information.

Can you, please, tell me the following:

1. Before changing the cartridges, did the printer print well on heavy paper? What I mean is did you try to print on heavy paper shortly before you changed the cartridges?

2. Does the tinting occur in all the colours (i.e. CMYK)?

3. Have you tried to increase paper weight set on the printer (e.g. for 200g set paper weight to 256g)? You said you made sure the paper weight is correct - try to set it higher.

Thank you,
Tom

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    Engineer John C.

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    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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