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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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HOW DO I GET RID OF ERROR 6500 ON MY MP830 OPERATING WINDOWS

Customer Question

HOW DO I GET RID OF ERROR 6500 ON MY MP830 OPERATING WINDOWS 8.1. FARINGDON
Submitted: 4 years ago.
Category: Printers
Expert:  Freddy M. replied 4 years ago.
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Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Is the error showing on the printer itself or on the computer?
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Customer: replied 4 years ago.

ON THE PRINTER

Expert:  Freddy M. replied 4 years ago.
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Please turn caps lock off when replying it is very hard on the eyes.
Have you already tried cleaning the machine?
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Customer: replied 4 years ago.

no, it is locked in error 6500 and no menu works

Expert:  Freddy M. replied 4 years ago.
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I actually meant manually cleaning the machine, unfortunately with the error the machine will not clean itself.
Have you already tried manually cleaning the machine?
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Customer: replied 4 years ago.

have now cleaned it - no change

Expert:  Freddy M. replied 4 years ago.
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How did you clean it?
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Customer: replied 4 years ago.

removed/replaced ink resevoirs , cleaned all surfaces, rollers etc with damp cloth

Expert:  Freddy M. replied 4 years ago.
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Ok is the same 6500 error showing?
Are any of the lights flashing in a pattern?
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Customer: replied 4 years ago.

yes message still there and orange light as before still flashing continuously

Expert:  Freddy M. replied 4 years ago.
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How old is the machine?
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Customer: replied 4 years ago.

four/five year old

Expert:  Freddy M. replied 4 years ago.
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Darn, even if the extended warranty on these machines if bought only lasts 3 years.
When cleaning does not work 6500 is a pci bus logic board error, here is the exact code from the service manual:

[6500] The PCI bus error is detected by the ASIC. - Logic board

One thing you will want to try is leaving it unplugged for 30 minutes.
Unfortunately if the same thing happens the logic board will need to be replaced.

This can sometimes be expensive, Due to the price some people do decide to replace the machine if it is more than a year old if you decide to go that route I would be happy to help you find a replacement. If you have any questions or need any help following these steps click on reply to expert and let me know. If not please consider leaving a positive rating for my help it is greatly appreciated.
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