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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Canon i-Sensys LBP3360 enlarges the page when it prints - for

Customer Question

Canon i-Sensys LBP3360 enlarges the page when it prints - for example it prints a quarter (or eighth) of the text that is on the sheet - but fills the sheet. Any way to fix this myself?
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
.
Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
It sounds like you have fit to page selected in the print preview.

Instead of going directly to print click on print preview.
Then look for a box that says either shrink to fit, fit to page, or a percentage.
What does it show there?
.
Customer: replied 3 years ago.

I am using a mac so can't find that box - surely though making it fit to the page would mean you get the whole sheet on one page?

Expert:  Freddy M. replied 3 years ago.
.
If it is smaller than a page it can enlarge so it fills the entire page using fit to page.
On a mac the screen that comes up after clicking print that shows a preview of the page is the print preview.
.
Customer: replied 3 years ago.

This problem is with any document. Even if the whole page has text on, it will sometimes only print (for example), the top left section of the page - over the whole of the paper. Thereby wasting an entire piece of paper on an un-usable document.

Expert:  Freddy M. replied 3 years ago.
.
Thank you, to clarify is it printing the top left section over and over?
.
Customer: replied 3 years ago.

No, it prints the top section once, over the whole page. Sort of like magnifying that bit and putting it on the paper.

Expert:  Freddy M. replied 3 years ago.
.
Ok when you click on print, does the preview of the print look correct?
.
Customer: replied 3 years ago.

Yes.

Expert:  Freddy M. replied 3 years ago.
.
Ok, have you already tried reinstalling the machine?
Is it connected directly to your Mac with a usb cable?
.
Customer: replied 3 years ago.

It's never been 'installed' in the first place - macs pick up printers automatically. It is directly connected. Thing is - this doesn't just happen with my mac and the printer but my bosses' as well.

Expert:  Freddy M. replied 3 years ago.
.
"Picking it up automatically" is it getting installed.
Since it is connected to more than one computer it also has to be networked or shared and not connected directly, so I will opt out and move this to networking for you.
As I believe the driver may need to be reinstalled which means reconnecting it to the network.
.
Customer: replied 3 years ago.
Relist: Answer quality.

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    Engineer John C.

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    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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