How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 31236
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

How do I print photos from my lap top to my new hp photosmart

Customer Question

How do I print photos from my lap top to my new hp photosmart 6520. I have connected it all up but it ask for memory card or snapfish. do I need one of these
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

You need to install the printer on the computer (the memory card is for direct printing).

Connect the printer to your computer via a USB cable (it should have come with it).

Once done, insert the Disk that came with the printer and run the installation.

Once installed, you then open a photo on your computer and printer from there to the printer.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.


It is a wireless printer so no usb. I have connected to my laptop but when I press print in my photos nothing happens

Expert:  Richard replied 3 years ago.
You need to install it first Judith, and that needs to be done over the USB, then it runs via the wireless.

Connect the printer via the USB cable and run the installation.

you will see as one of the steps, to connect it to your wireless network.

Once you have completed the installation, and it is connected to your wireless, you can then disconnect the cable and print to it.

Let me know the results please

Customer: replied 3 years ago.

Unfortunately I have no usb cable to hand. non with printer. am I able to come back to u at a later time or do I have to pay again

Expert:  Richard replied 3 years ago.
You can come back at any time Judith, you do not need to pay again.

You need to run the installation, this is why you cannot yet print.

Once the installation is run, then printer is installed on the computer and communication can then occur. You are then able to print. You just need the cable to perform the installation (after that it runs wirelessly) then you are ok.

But I have marked this question to never close, so you can return here anytime if you have problems.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

Am I also able to connect to my ipad?

Expert:  Richard replied 3 years ago.
No, as first the printer needs to be installed and connected on the wireless network Judith.

This is the first step before you can do anything.

Customer: replied 3 years ago.

Well actually I have just connected and printed from my ipad ?

Expert:  Richard replied 3 years ago.
You are printing direct to the printer, using its inbuilt wireless.

It is not on the wireless network Judith, and you need to do this by running the installation I am repeatedly telling you.

I am not sure what more you want me to say?

You need to INSTALL the printer on your COMPUTER and CONNECT it to the WIRELESS.

You NEED the Cable to do this.

Customer: replied 3 years ago.

Sorry I am not a computer wizard in any degree, but if I can print from my ipad until I get a usb cable its not a prob. Thanks for your help. I may have to come back to you

Expert:  Richard replied 3 years ago.
I understand, I just want to make it clear what you need to do to print from the computer.

The ipad uses wifi direct (a feature of the printer) but computers cannot.

This is why you need to run the installation on the computer, to connect the printer to the wireless.

Once this is done, the iPad can also print via the wireless network (currently it is using wifi direct).

that is all you will need to do Judith to get the printer running.

Like I said, I have marked this question to never close, so no rush on returning here if you have any issues at all.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Last | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1974
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1161
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers
 
 
 

Related Printers Questions