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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25395
Experience:  Computer networking/repair. 20+ years experience printer repair
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My pixmamg5350 will not connect to my router it finds the network

Customer Question

My pixmamg5350 will not connect to my router it finds the network but keeps asking for a code my ipad is working fine but I do not have a laptop any more
Submitted: 3 years ago.
Category: Printers
Expert:  Nathan replied 3 years ago.

Nathan :

Hello, and welcome. My name is Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!

Nathan :

Hi there, sorry to hear you're having trouble,

Nathan :

you won't be able to connect to the wifi without knowing your wifi password

Nathan :

I can't tell you want it is, and neither can anyone else,

Nathan :

but I may be able to help you look it up

Nathan :

The first thing you can try is to look at the router/modem, there is typically a factory default password (known as a KEY or PIN) printed there. If that doesn't work, it means the default password has been changed/customized. In that event, we can try to look it up via your ipad or a computer. To do that, let me know the make/model of your router please

Nathan :

Note as well that if your router has a button on it labeled WPS, you would need to push that first, prior to entering the pin into the printer

JACUSTOMER-cjs4rmyp- : It is sky broadband wireless router model net gear model it does not have wps button I have tried putting in the network key it's tsjczqqc but that don't work either
Nathan :

Hello

Nathan :

are you sure that is the correct wifi key? Have you used it successfully with other devices?

Nathan :

And if you think it is correct, are you sure you're entering it properly? The password is case sensitive, so upper/lower case does matter.

Nathan :

Otherwise, the next step is to try to look up the proper network name/password, from the router configuration menu,

Nathan :

From the address bar of your web browser, go to http://192.168.0.1 OR http://192.168.1.1 OR http://routerlogin.net - note you may have to try each to find the one that works for your router (click for link to open in new window)

Default User: admin
Default Password: password (or blank, or 1234)

This will log you in to the router admin/configuration page. Look for the Wireless or Wireless Security tab.
Here you will see your SSID (network name) and your security/encryption key (password)