Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, and welcome. My name is Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Let’s get started!
Hi there, sorry to hear you're having trouble,
you won't be able to connect to the wifi without knowing your wifi password
I can't tell you want it is, and neither can anyone else,
but I may be able to help you look it up
The first thing you can try is to look at the router/modem, there is typically a factory default password (known as a KEY or PIN) printed there. If that doesn't work, it means the default password has been changed/customized. In that event, we can try to look it up via your ipad or a computer. To do that, let me know the make/model of your router please
Note as well that if your router has a button on it labeled WPS, you would need to push that first, prior to entering the pin into the printer
are you sure that is the correct wifi key? Have you used it successfully with other devices?
And if you think it is correct, are you sure you're entering it properly? The password is case sensitive, so upper/lower case does matter.
Otherwise, the next step is to try to look up the proper network name/password, from the router configuration menu,
From the address bar of your web browser, go to http://192.168.0.1 OR http://192.168.1.1 OR http://routerlogin.net - note you may have to try each to find the one that works for your router (click for link to open in new window)Default User: adminDefault Password: password (or blank, or 1234)This will log you in to the router admin/configuration page. Look for the Wireless or Wireless Security tab.Here you will see your SSID (network name) and your security/encryption key (password)