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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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Why does my Canon Pixma sometimes print photos and sometimes

Customer Question

Why does my Canon Pixma sometimes print photos and sometimes not?
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
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Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Which model Pixma is it?
What happens when you try to pritn a photo?
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Customer: replied 3 years ago.

Hi,Freddy,


 


It is a Canon Pixma MG5350. I haven't had this problem before but I am now trying to print out a rather urgent booklet and I just get space where the photograph should be. The picture is there in the print preview but does not come out on the page. I am using shiny photo paper.


 


Elizabeth

Expert:  Freddy M. replied 3 years ago.
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Please try printing out this page on normal paper and let me know what comes out.
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Customer: replied 3 years ago.

Hi, I have tried with normal paper and I get the same result. It prints text but not photos.

Expert:  Freddy M. replied 3 years ago.
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Let's try doing a manual cleaning of the machine and see if that helps at all.
If you have any trouble or get stuck at any point please let me know so I can help you.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.
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Customer: replied 3 years ago.

Sorry, it hasn't worked.

Expert:  Freddy M. replied 3 years ago.
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What happened when you tried it?
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Customer: replied 3 years ago.

Exactly the same result as before.

Expert:  Freddy M. replied 3 years ago.
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That is not good, how old is the machine?
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Customer: replied 3 years ago.

About a year old or 18 months.

Expert:  Freddy M. replied 3 years ago.
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These come with a one year factory warranty, is it older than a year for sure?
If it is did you happen to buy an extended warranty with it?
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Customer: replied 3 years ago.

no

Expert:  Freddy M. replied 3 years ago.
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Ok the next step is to do a manual deep cleaning of the machine.
We just did a normal cleaning, to do that remove the ink cartridges.

Then we need to remove the print head and run it under warm water.
This video explains exactly what to do: Click Here

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
.

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