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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5568
Experience:  B.Sc. Computer Science with Honors
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Unable to find paper jam because theres no paper in the machine.

Customer Question

Unable to find paper jam because there's no paper in the machine. Have tried everything without success
Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

open the cover and remove the cartridges

Michelle :

tell me the error message you get on the printer.

Michelle :

Carriage Jam' Message Displays on the All-in-One
'Paper Jam' Message Displays on the All-in-One
'Out of Paper' Error Message Displays and the Product Does Not Pick Up or Feed Paper
'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper
Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One

Michelle :

Let me know when you are ready to chat.

JACUSTOMER-1putmqk6- :

Carriage Jam. Clear Carriage jam. Press OK Ready now

JACUSTOMER-1putmqk6- :

Ready Now!

JACUSTOMER-1putmqk6- :

You did not help to solve the problem...

Michelle :

i have given you the link to click and follow the steps

JACUSTOMER-1putmqk6- :

We will have to buy a new one

Michelle :

are you able to ready my message

Michelle :

i am switching to question answer mode if my message is not transmitting.

Expert:  Michelle replied 3 years ago.

Are you able to ready my message now. i am switching to question answer mode if my message is not getting transmitted.

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