Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?Are you able to make a copy(not print) on the printer?Is there any error or message when printing?Please let me know. Thank you,
No. it is a Dell
Turn off the printer, then disconnect the usb printer cable form the computer, then disconnect the power cord from the printer for a couple of minutes, then reconnect, then turn on the printerIs there any power / light on the printer?Can you make a copy on the printer, then let me know what happens? (Don't print from the computer, but make a copy on the printer.)Thank you
Sorry, correction to my answers: yes, I can copy documents on the computer.
No, copies I try to make on the printer's glass don't work either.
Sorry, does it give any error or message on the printer's screen when copying? Does the light flash, etc.?Edit: It looks like you are away, so I'm opening this issue to other professionals. We can continue whenever you are available. Thank you,