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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Brother 540CN. Paper tray is full but will not print

Customer Question

Brother 540CN. Paper tray is full but will not print
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

Are you able to make a copy(not print) on the printer?

Is there any error or message when printing?

Please let me know. Thank you,

Customer: replied 2 years ago.

No. it is a Dell


No


No

Expert:  Viet - Printer Tech replied 2 years ago.

Turn off the printer, then disconnect the usb printer cable form the computer
, then disconnect the power cord from the printer for a couple of minutes, then reconnect
, then turn on the printer

Is there any power / light on the printer?

Can you make a copy on the printer, then let me know what happens? (Don't print from the computer, but make a copy on the printer.)

Thank you

Customer: replied 2 years ago.

Sorry, correction to my answers: yes, I can copy documents on the computer.

Expert:  Viet - Printer Tech replied 2 years ago.
Actually.

1. You print from the computer (not copy from the computer.)

2. You make a copy on on the printer. For example, you put a photo or document on the printer's glass, then make a copy.

Which one does not work? or both?

Thank you
Customer: replied 2 years ago.

No, copies I try to make on the printer's glass don't work either.


Neither work.

Expert:  Viet - Printer Tech replied 2 years ago.

Sorry, does it give any error or message on the printer's screen when copying? Does the light flash, etc.?

Edit: It looks like you are away, so I'm opening this issue to other professionals. We can continue whenever you are available. Thank you,

Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.


Does the printer make any sort of noise when sent a print job?

Does it feed blank paper through it when you send a print job to it from the computer, and/or when you do a photocopy on the printer? surely it must do something. Or is it just 'dead' to all things?
If 'dead', what exact light(s) are On, showing on the printer's panel lights/indicators?

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