Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you trying to install your printer?
Are you there?
Are you trying to install printer?
Which browser are you using now?
Is it a blue e icon?
Which operating system are you using?
iam not sure what u mean
Windows 7, Windows 8 etc
Would you like me to do this remotely for you?
yes and can u do google chrome please
Please click on this link and join: http://18.104.22.168:8040/?Session=545bbf75-a8d5-41da-a61c-fc506de68c21
In case you can't connect, reply back here.
Are you unable to connect?
are you there?
what i do now
Please do this
Press Ctrl + J and double click on Elsinore
Did you press Ctrl + J > and double clicked Elsinore after that?
okansh u were no help i did everything u said but nothing happened
I am still not able to get the remote connection
Would you like me to try helping you from here?
You want to install chrome first?
Can you open internet explorer
we can try again to get remote connection
please open it and let me know
When opened, type this address in address bar of internet explorer
When page opens, click on join session > run the tool when prompted
I will be waiting here
Are you doing it?
I am still waiting