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Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Engineer
Category: Printers
Satisfied Customers: 8148
Experience:  Professional Systems Engineer with over a decade of experience in the field of technology.
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iam new at this would u please install google chrome and hp

Customer Question

iam new at this would u please install google chrome and hp phptosmart552o
Submitted: 3 years ago.
Category: Printers
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you trying to install your printer?

Ansh P. :

Are you there?

JACUSTOMER-uubfg7t3- :

yes

Ansh P. :

Are you trying to install printer?

JACUSTOMER-uubfg7t3- :

yes

Ansh P. :

Which browser are you using now?

JACUSTOMER-uubfg7t3- :

google

Ansh P. :

Is it a blue e icon?

JACUSTOMER-uubfg7t3- :

no black

Ansh P. :

Which operating system are you using?

JACUSTOMER-uubfg7t3- :

iam not sure what u mean

Ansh P. :

Windows 7, Windows 8 etc

JACUSTOMER-uubfg7t3- :

windows8

Ansh P. :

Would you like me to do this remotely for you?

JACUSTOMER-uubfg7t3- :

yes and can u do google chrome please

Ansh P. :

Yes

JACUSTOMER-uubfg7t3- :

ok

Ansh P. :

In case you can't connect, reply back here.

Ansh P. :

Are you unable to connect?

Ansh P. :

are you there?

JACUSTOMER-uubfg7t3- :

what i do now

JACUSTOMER-uubfg7t3- :

didnt connect

Ansh P. :

Please do this

Ansh P. :

Press Ctrl + J and double click on Elsinore

Ansh P. :

Still waiting

JACUSTOMER-uubfg7t3- :

connectididnot

Ansh P. :

Did you press Ctrl + J > and double clicked Elsinore after that?

JACUSTOMER-uubfg7t3- :

okansh u were no help i did everything u said but nothing happened

Ansh P. :

I am still not able to get the remote connection

Ansh P. :

Would you like me to try helping you from here?

JACUSTOMER-uubfg7t3- :

ok

Ansh P. :

You want to install chrome first?

Ansh P. :

Are you there?

JACUSTOMER-uubfg7t3- :

yes

Ansh P. :

Can you open internet explorer

Ansh P. :

we can try again to get remote connection

JACUSTOMER-uubfg7t3- :

yes

Ansh P. :

please open it and let me know

Ansh P. :

When opened, type this address in address bar of internet explorer

Ansh P. :

http://tinyurl.com/JAREMOTE451

JACUSTOMER-uubfg7t3- :

yes

Ansh P. :

When page opens, click on join session > run the tool when prompted

Ansh P. :

I will be waiting here

JACUSTOMER-uubfg7t3- :

yes

Ansh P. :

Are you doing it?

Ansh P. :

I am still waiting

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