Hello Sandra! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry. Please click on the website below in order to connect with me, so I can check your printer:http://220.127.116.11:8040/?Session=4098860a-eafd-43e5-b012-142ebccda21bEdit: Please get back to me tomorrow or whenever you can. Important: make sure to have them get the printer to copy (not print) with color first; then I will fix any printing issue. Thank you,
thank you for your help, I took the canon printer into the PC World store and they exchanged it for a Epson XP 700 which I was able to install the Wi Fi to my computer and now everything is working well for me.
Sandra J Hooper Mrs