How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 37435
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now

Hi, I purchased an HP4620 about 10 days ago and initially

Resolved Question:

Hi,
I purchased an HP4620 about 10 days ago and initially it was fine but now I have a print job in the queue and cannot get rid of it. I tried to delete it in the usual way and it says it is deleting but it has been doing that for several days. Looking on the net it seems that many people have had this problem. There is a HP article giving 5 different ways to resolve the problem but it very very technical. I am not a technical person, I just want to print. Can you help.
XXXXX XXXXX.
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?

Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=3a49bd22-3782-4761-b5b2-de12747cec68

Thank you,

Expert:  Viet - Printer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Printer Tech and other Printers Specialists are ready to help you