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Engineer Hamid
Engineer Hamid, Computer Enthusiast
Category: Printers
Satisfied Customers: 8
Experience:  BSc Computer Science, MTA, A+, MCP, MCTS, HP ExperOne.
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Hi I have a Canon Pro 1 series printer for my photographic

Customer Question

Hi I have a Canon Pro 1 series printer for my photographic hobby (recently purchased new.) A change occurred yesterday! and I cannot now get true likeness colour from my computer on the prints. In the PRINT pop up control panel - Colour Matching, Quality and Media, Colour Options - all of the command buttons are greyed out? and I am unable to effect any changes. In Quality and Media it is stuck on Custom in the Print quality command. Again this is greyed out and I cannot change.
I am using Adobe Photoshop CS6 software. I have seen some info on driver settings? and have tried to locate and check but I am not sure if this is a problem? As I have had good results over the previous prints I am concerned that this problem has arisen seemingly without any reason. Can you please help me as I need the printer to be working correctly.
Paul
e-mail
Submitted: 2 years ago.
Category: Printers
Expert:  Engineer Hamid replied 2 years ago.

Hi Paul,

This sounds like a very familiar problem which I have encountered many times as an engineer at Konica Minolta.

 

To begin with, can you please try opening Microsoft Word or Wordpad on your computer. Type some colourful text in it and attempt to print with colour. Is the option still not available. If you can reply back to me I shall be happy to assist and figure out the problem for you.

 

Best Regards,

 

Hamid

Expert:  Engineer Hamid replied 2 years ago.
Hi Paul,

I still have not received a reply yet. Can you please try re-downloading the printer driver. As I believe this is the main problem that is being faced between your computer and printer. Ensure that the right driver is downloaded and the colour one (if available).

Please keep me updated on the problem. Downloading the driver should fix this issue.


Best Regards,
Hamid
Expert:  Engineer Hamid replied 2 years ago.
Hi Paul,
How is the problem with the printing going? Is it fixed yet.
Please let me know.
Thank you
Hamid

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