I have done as you said, but the same problem remains, I click on print and the paper goes in a little way and stops so no printing. When I turn printer on a message came up to say that the On button must be used to close the printer down, which I always do, so I do not know what the kids did yesterday
No same problem the paper is going in about 2-3 inches and stopping and also a message coming up saying the colour cartridges need replacing when they are full.
No print same problem
Thank you The warranty has run out
ok, the cost of repairing this will exceed the value of the printer, this is always the case with these printers. I really advise you replace the printer by purchasing a new printer, as if you repair this, even with the costs, it is not going to last as long as a new printer from my experience.