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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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paper jame or no paper intray this printer isonly 3months

Customer Question

paper jame or no paper intray this printer isonly 3months old
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the make and model of the printer?

Thank you
Customer: replied 3 years ago.


DCP-197C

Expert:  Richard replied 3 years ago.
Thanks Alex,

If you open the printer, are you seeing any bits of paper at all? No matter how small, as it only takes a small amount to set of the sensor to give this message.

Can you do a thorough look please and confirm this.
Customer: replied 3 years ago.


HAVE DONE MEEN IME THIS WEEKEND

Expert:  Richard replied 3 years ago.
Sorry Alex, I am not understanding your message

"HAVE DONE MEEN IME THIS WEEKEND"

Can you clarify what you mean please?

Customer: replied 3 years ago.


there is no paper or bits of paper in printer if you are not with brother please return my cash and i ring brother uk

Expert:  Richard replied 3 years ago.
ok, that message made more sense

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