How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

HOW CAN I INCREASE PIXELS ON MY CANON MP499 SCANNER. EBAY WILL

Customer Question

HOW CAN I INCREASE PIXELS ON MY CANON MP499 SCANNER. EBAY WILL NOT LET ME PUT PHOTOS ON OF LESS THAN 500 PIXELS YET EVERYTIME I SCAN IT ONLY HAS 200! PLEASE HELP
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Richard! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?


Edit: It looks like you are away. When you are available, please let me know if you'd like to continue; otherwise, we can cancel this for you. Please reply at the box below. Thank you,