Hello Richard! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?
Can we do a remote session, so we can chat, and I will be able to help you directly?
Edit: It looks like you are away. When you are available, please let me know if you'd like to continue; otherwise, we can cancel this for you. Please reply at the box below. Thank you,